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Waitress Resume Example

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WAITRESS
Professional Summary

I'm truly passionate about beauty. I used to work as a makeup artist in Ukraine for three years. I know a lot about beauty business. I finished Nina Makeup Academy in NYC.

Due to my hostess job experience, I think I could be a great addition to your team. I'm very friendly, organized person. I speak fluent English, Russian and Ukrainian.

Skills
  • Warmly greet clients
  • Walk client to the proper table/station
  • Inform staff of client arrival
  • Book and confirm appointments/reservations via phone or email.
  • Process transactions and issue receipts.
  • Offer beverages and chat with clients who are in the waiting area.
  • Welcome walk-ins and answer all the questions.
  • Inform clients about new services(or items)
  • Maintain a tidy reception area
  • Order business cards/brochures
  • Item promotion
  • Hospitality service expertise
  • Sales expertise
  • Accurate money handling
  • Beverage preparation
  • Guest Relations Management
  • Order Accuracy
  • Bill Computation
  • Table Setting Knowledge
  • Ordering Procedures
  • Point of Sale Knowledge
  • High-Volume Dining
Work History
Waitress, 01/2018 to Current
Arte Cafe – New York, NY
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Hostess, 01/2018 to 09/2019
Arte Cafe – New York, NY
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Fielded customer complaints and notified managers.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Recorded available tables after seating each party using Open Table system.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
Hostess, 10/2017 to 02/2018
Bocca Di Bacco – New York, NY
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided guests with above-and-beyond service, including making outside patio reservations.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
Education
High School Degree: High School , 05/2013
Classical Gymnasium - Lviv, Ukraine
Bachelor Degree: English Language And Literature, 2016
Lviv Ivan Franko National University - Lviv, Ukraine
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Resume Overview

Companies Worked For:

  • Arte Cafe
  • Bocca Di Bacco

School Attended

  • Classical Gymnasium
  • Lviv Ivan Franko National University

Job Titles Held:

  • Waitress
  • Hostess

Degrees

  • High School Degree : High School , 05/2013
    Bachelor Degree : English Language And Literature , 2016

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