Waitress Resume Example Applebee's - Middletown, New York

WAITRESS

Summary

Hard Working

Great references

Quick learner

Friendly

Skills

Problem resolution
Organization
Customer service
Communications

Planning and coordination
Team management
Team building

Experience

Applebee'sMay 2008 to March 2016Waitress
Middletown, NY

Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Increased sales of key menu items through effective upselling.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Ruby TuesdayApril 2012 to February 2016Waitress
Middletown , NY

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Worked directly with servers for more than [Number] shifts during the training process.
Partnered with team members to efficiently serve food and beverages.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Developed, improved and managed training programs.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
Supervised staff preparing and serving [Number] meals per day.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Controlled portion sizes and garnishing for optimal cost controls.
Priced and ordered food products, kitchen equipment and food service supplies.
Watched new staff for concerns such as drug use and card skimming.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

H.O.N.O.R.SNovember 2007 to July 2012Youth Counselor
Middletown , NY

Bakery plusJanuary 2003 to September 2006Bakery Supervisor
Middletown , NY

Education and Training

Orange-Ulster BOCESJanuary 2001GEDGoshen, NY

Resume Overview

Companies Worked For:

Applebee's
Ruby Tuesday
H.O.N.O.R.S
Bakery plus

School Attended

Orange-Ulster BOCES

Job Titles Held:

Waitress
Youth Counselor
Bakery Supervisor

Degrees

Waitress Resume Example

Resume Score: 80%

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