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Waitress Resume Example

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WAITRESS
Professional Summary

Experienced cashier bringing extensive financial and customer service skills set to your company. Offers professional attitude and skills in cash handling, typing, and data entry. Known for having "customer first" mentality.

Work History
Waitress, 09/2019 to 04/2020Red Lobster Hospitality LLC - Killeen, TX

•Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

  • •Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • •Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • •Displayed enthusiasm and promoted unforgettable service to customers, successfully increasing referrals and walk-in business.
  • •Checked identification to enforce age regulations for alcoholic beverages.
  • •Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • •Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • •Upsold top shelshelf specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • •Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • •Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • •Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • •Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • •Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • •Used cash registers and credit card machines to cash out customers, handling average sale of $100 per table.
Application Reviewer, 08/2019 to 11/2019Spherion Staffing - Killeen, TX
  • •Verified client information by analyzing customers benefits cards and identification for expiration dates, correct name and address.
  • •Assured timely verification of approval for government phones for live agents in the field.
  • •Maintained excellent attendance record, consistently arriving to work on time.
  • •Developed team communications and information for timely completion of applications.
  • •Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • •Completed regular applications in max 3 minutes and 5 minutes for manual applications.
  • •Worked multi-screen so that I could verify State rule changes with customer information and search internet for address verification
  • •Compete to complete most applications per day with my team and by the end of the week for entire company, for weekly rewards
  • •Learn to recognize fake identification and tampered applications.
  • •Train incoming coworkers
Cashier, 06/2014 to 01/2015Sears Brands LLC - Meridian, MS
  • •Processed POS transactions, including checks, cash and credit purchases or refunds.
  • •Reviewed and resolved differences between accounting information and cash drawer.
  • •Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • •Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • •Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • •Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • •Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • •Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • •Mentored new team members on POS system operation, customer service strategies and sales goals.
  • •Operated cash register for cash, check and credit card transactions.
  • •Counted cash in register drawer at beginning and end of shift.
Food and Beverage Cashier, 08/2013 to 04/2014Jason's Deli - Jackson, MS
  • Operated and sanitized kitchen and food preparation equipment.
  • Packaged and labeled products and orders for to-go counter and catering orders.
  • Provided customers with information on specials and discount deals.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and menu memorization.
Cashier, 05/2011 to 08/2011Walmart - Louisville, MS
  • •Processed POS transactions, including checks, cash and credit purchases or refunds.
  • •Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • •Helped customers complete purchases, locate items for customer satisfaction and sales numbers.
  • •Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • •Checked bills with counterfeit pens.
  • •Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • •Operated cash register for cash, check and credit card transactions.
  • •Counted cash in register drawer at beginning and end of shift.
  • •Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • •Checked prices for customers and processed items sold by scanning barcodes.
  • •Assisted customers by answering questions and fulfilling requests.
  • •Answered questions about store policies and concerns to support positive customer experiences.
  • •Unloaded receiving trucks.
  • •Placed new barcodes on items.
  • •Scan items to see if they have been discontinued.
Education
Diploma, 05/2010
Noxapater Attendance Center - Noxapater, MS
Skills
  • Menu Memorization
  • High-Volume Dining
  • Food Preparation and Safety
  • Ordering Procedures
  • Order Accuracy
  • Item promotion
  • Accurate money handling
  • Performance improvement
  • Upselling techniques
  • Hospitality service expertise
  • Sales expertise
  • Cash Handling
  • Cash Drawer Management
  • Time management skills
  • Written and verbal communication
  • Good telephone etiquette
  • Reports and documents
  • Friendly demeanor
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Resume Overview

Companies Worked For:

  • Red Lobster Hospitality LLC
  • Spherion Staffing
  • Sears Brands LLC
  • Jason's Deli
  • Walmart

School Attended

  • Noxapater Attendance Center

Job Titles Held:

  • Waitress
  • Application Reviewer
  • Cashier
  • Food and Beverage Cashier

Degrees

  • Diploma , 05/2010

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