Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking waitress with almost 3 years of experience and solid background in food service. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and minimal training for management positions.
Offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Responsible and efficient in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.
Skills
Point of Sale (POS) system operations
Menu memorization
Safe food handling
High-volume dining
Price memorization
Dining customer service
Service prioritization
Relationship management
Table Bussing
Effective customer upselling
Food safety understanding
Dish preparation
Seating assignment preparation
Sales Techniques
Menu knowledge
Check payment processing
Experience
06/2020 to 10/2020WaitressHilton Worldwide | Key West, FL,
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Increased sales of high margin menu items through effective upselling.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
01/2020 to 03/2020WaitressHilton Worldwide | La Quinta, CA,
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Increased sales of high margin menu items through effective upselling.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
05/2017 to 08/2017WaitressHilton Worldwide | Chicago, IL,
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Increased sales of high margin menu items through effective upselling.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
10/2016 to 01/2017CashierHaley Auto Group | Midlothian, VA,
Assisted with purchases, locating items and signing up for rewards programs.
Processed transactions per day with exceptional accuracy.
Scanned customer purchases, supporting transactions to streamline sales process.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft; As well as end-of-day bank deposits.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for products and issued receipts.
Helped customers find specific products, answered questions and offered product advice.
Education and Training
Expected in 04/2015GED | Stayton High School, Stayton, ORGPA:
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