Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Cheerful waitress always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 6 years of experience in fine dining settings.

Skills
  • Tableside service
  • Beverage preparation
  • Upselling techniques
  • Food and beverage pairings
  • Menu memorization
  • Performance improvement
  • Order accuracy
  • High-volume dining
  • Cash handling expert
  • Menu presentation
  • Wine service
  • Cash Handling
  • Table setting knowledge
  • Hospitality service expertise
  • Dining area cleanliness
  • Food spoilage prevention
  • Guest seating arrangements
  • Food running
  • Food preparation and safety
  • Daily specials memorization
  • Guest relations
  • Table setting
  • Accurate money handling
  • Communication skills
  • Point of sale knowledge
  • Guest relations management
  • Wine knowledge
  • Food tray carrying
  • Compliance standards
  • To-go order preparation
Work History
Waitress, 03/2019 - Current
Hilton Worldwide Rohnert Park, CA,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
CNA, 01/2017 - 01/2019
Watermark Retirement Communities Missouri City, TX,

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Obtained client medical history, including medication information, symptoms and allergies.

Cared for average of 30 patients per night in a skilled facility, delivering high-quality, efficient support to meet all needs.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Transported patients between rooms and appointments or testing locations.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Promoted good oral and personal hygiene by aiding unable patients with shaving, bathing and teeth brushing.

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Delivered individualized patient care by recording vital signs, documenting observations, administering breathing treatments and evaluating patient needs.

Participated in fun activities, including crafts and bingo with patients each day to boost mood, improve overall memory and provide light entertainment.

Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.

Waitress, 03/2014 - 05/2016
Hilton Worldwide Wailea, HI,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Prepared beverages and filled food orders for customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 25 % on average.
  • Decreased customer wait times by efficiently carrying 6 plates at one time without spilling or dropping food.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
GED: General Studies, Expected in 03/1996
-
Southport Christian Academy - Southport, NC,
GPA:
CNA: Nursing, Expected in 04/2013
-
Brunswick Community College - Supply, NC
GPA:

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School Attended

  • Southport Christian Academy
  • Brunswick Community College

Job Titles Held:

  • Waitress
  • CNA
  • Waitress

Degrees

  • GED
  • CNA

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