waitress resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced waitress with over 2 years of experience in restaurants. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Menu Memorization
Point of Sale Knowledge
Table Setting Knowledge
Stocking and replenishing
Communication skills
Dining area cleanliness
Mopping and Sweeping
Cleaning techniques
Vacuuming and sweeping
Folding clean laundry
Hazardous Chemical Training
High-Volume Dining
Food Preparation and Safety
Food Tray Carrying
Cash Handling
Food running
Hospitality service expertise
Cleaning Bathrooms
Sorting and washing laundry
Housekeeping
Exceptional Time Management
Ordering Cleaning Supplies
Work History
09/2019 to 03/2020WaitressUncle Julio's | Brentwood, TN,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification to enforce age regulations for alcoholic beverages.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 20%.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Prepared beverages and filled food orders for customers.
Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
02/2019 to 09/2019BusserProper Hospitality | Austin, TX,
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Worked well in diverse team settings by partnering with others to complete tasks.
Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Assisted wait staff with timely food delivery and guest requests.
Monitored dining room inventory and replenished as necessary.
Assisted customers with carry-out service.
Provided attentive service and proactively assessed guest needs.
Assisted cashiers with processing customer payments and documenting orders.
Greeted customers and answered any questions.
Delivered exceptional guest experiences through attentive service and quick response to issues.
08/2018 to 01/2019CashierRaising Canes Chicken | Moreno Valley, CA,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
02/2017 to 12/2017HousekeeperPine Creek Care Center | Roseville, CA,
Removed waste paper and other trash from premises to designated area.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Documented and reported all necessary facility and building repairs observed.
Operated power equipment tools such as backpack vacuums for up to 3 hours per shift.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Changed bed linens and collected soiled linens for cleaning.
Attended to locker area by laundering dirty towels and clearing away stray slippers.
Dusted picture frames and wall hangings with cloth.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Restocked room supplies such as facial tissues for personal touch with every job.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Waxed and polished wood floors and other woodwork.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Adhered to professional house cleaning checklist.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Rotated linens in storerooms and replenished when supplies ran low.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Returned emptied garbage receptacles to proper locations.
Education
Expected in 05/2019 to to GED | Piedmont Technical College , Covington GA, GPA:
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