Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive , superior work ethic and more than 10 years of related experience.

Skills
  • Stocking and replenishing
  • Food preparation and safety
  • Communication skills
  • High-volume dining
  • Tableside service
  • Table setting knowledge
  • Accurate money handling
  • Food running
  • Dining area cleanliness
  • Cash handling
  • Order accuracy
  • Guest relations
  • Food tray carrying
  • Cash handling expert
  • Compliance standards
Work History
Waitress, 04/2017 to 09/2017
Bluegreen ResortsCincinnati, OH,
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk Agent, 12/2014 to 07/2015
Wts International, Inc.Lakewood, CO,
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Planned coverage needs and organized services to support incoming special events.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered customer telephone calls promptly and appropriately.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
Waitress , 04/2011 to 12/2011
Bluegreen ResortsDraper, UT,
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Answered customers' questions, recommended items and recorded order information.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Set dining tables to prepare for diverse types of events and follow strict service standards.
Cashier, 07/2004 to 07/2008
Giant EagleKent, OH,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
Basic: Ged, Expected in 2008
Kate D Smith Dar High School - Grant, AL
GPA:

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Resume Overview

School Attended

  • Kate D Smith Dar High School

Job Titles Held:

  • Waitress
  • Front Desk Agent
  • Waitress
  • Cashier

Degrees

  • Basic

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