Experienced Server offering [Number] years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Mexia High SchoolMexia, TX, Expected in – –GED: - GPA:
Navarro CollegeCorsicana, TXExpected in – –Associate of Science:Basics - GPA:
Work History
Cache Creek Casino Resort - Waitress Brooks, CA, 01/2020 - 03/2020
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bussed and reset 12 tables per shift, working efficiently to keep dining room and work areas clean.
Upsold 5 specialty items to increase overall sales and exceed targets.
Displayed enthusiasm and promoted complimentary service to customers, successfully increasing referrals and walk-in business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Checked identification to enforce age regulations for alcoholic beverages.
Butler Technical Group - Expeditor Edwards Air Force Base, CA, 02/2010 - 10/2014
Worked with [Type] supervisors and team members to understand supply needs and bring levels within desired tolerances.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Scheduled deliveries of [Type] materials by specified time to begin production on time.
Input data in [Software] to create updated status reports for quick reference of project progress and deadlines.
Kpmg - Manager Fort Lauderdale, FL, 12/2002 - 10/2008
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cross-trained existing employees to maximize team agility and performance.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Hired, trained and mentored staff to maximize effectiveness.
Demonstrated new products, procedures and techniques to employees.
Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Maximized performance by monitoring daily activities and mentoring team of [Number] associates.
Recorded inventory sales into organization's weekly income report.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Trained and guided team members to maintain high productivity and performance metrics.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Communicated best practices among on-site and external personnel to align efforts and goals.
Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Recruited and developed [Number] employees for [Type] department.
Facilitated change management activities for department and staff of [Number] individuals.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Trained new employees in specific job requirements.
Conducted scheduled and impromptu evaluations to assess work performance.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Approved regular payroll submissions for [Number] employees within [Software].
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Evaluated employees' strengths and assigned tasks based upon experience and training.
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