Waitress Resume Example

• Merchandised display cases and diligently promoted prepared foods to drive business revenue.
• Maintained highest standards of conduct and service to support company reputation.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.
• Described menu items to customers and suggested products based on stated preferences.
• Memorized official and off-menu preparations to serve all customer beverage desires.
• Weighed, ground and packed coffee per customer orders.
• Restocked counter and customer areas to maintain adequate items levels for expected needs.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Cleaned and sanitized work areas, utensils and equipment.
• Greeted guests with pleasant smile and superior customer service.
• Received and accurately processed customer payments.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Protected customers by regularly cleaning and sanitizing work areas and equipment.
• Monitored cafe for seating availability, safety and wellbeing of guests.

I set up for events (weddings, golf tournaments, etc..) I was also a waitress, and a hostess at the 5 star pub in the golf community.

• Organized materials, cleaned facilities and set up equipment to prepare for events.
• Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
• Communicated effectively young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
• Communicated directions to patrons for points in or outside of facility.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.