I have been working customer service for over 15 years. I have done everything from waitress to CNA, Med Certified Residential Aid, Call center agent, and keyholder. I am very experienced when it comes to working with customers and assisting them with whatever it is they need. I am a reliable, hard worker that goes above and beyond to help co workers meet the job requirements at the end of the day. I always have left a positive feedback with employers and customers and I have always had customers leave me with a positive experience. I am a quick learner and I love to work.
Accomplishments
CNA- October 2012
Riverledge Nursing Home/ Ogdensburg NY
trained through New York State board
worked in nursing home for a year
Skills
Food and Beverage Service
High-Volume Dining
Specials Promotion and Upselling
Bathroom Servicing
Conflict and Complaint Resolution
Menu Memorization and Presentation
Special Requests and Substitutions
Warm and Friendly
Transactions and Cash Handling
Customer Service and Rapport
Dining Room Cleaning and Upkeep
Order Accuracy and Delivery
Age Verification
Team Player
Beverage Preparation
Bussing Tables
Billing and Payment Processing
Stocking and Replenishing
Room Preparation
Shift Checklists
Customized Menus
Dining Room Monitoring
Table Setting Arrangements
Table Clearing
Dietary Restrictions
Accuracy and Efficiency
Taking Reservations
Station Preparation
Glassware Polishing
Phone Inquiries
Greeting and Escorting Guests
Dessert Preparation
Error Identification
Corrective Actions
Serving Customer Needs
Supply Replenishment
POS Inventory System Operation
Mixed Drinks Preparations
Courteous Phone Demeanor
Tableside Service
Food Preparation and Safety
To-Go Order Preparation
Course Suggestions
Register Preparation
Wine and Liquor Service
Work History
04/2019 to 12/2020
WaitressLife Care Centers Of America – Garden Grove, CA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to help customers make food choices.
Checked identification for minimum age for sale of alcoholic beverages.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
03/2018 to 04/2019
Retail KeyholderSkechers Usa Inc. – Humble, TX,
Balanced cash registers at end of shift and filled out necessary reports.
Opened and closed store at proper times for reliable services.
Oversaw regular store cleaning of shelves, backrooms and racks.
Rearranged racks and shelving based on seasonal planograms.
Assisted store cashiers during peak sales times.
Maintained confidentiality and security of sales records and operational reports.
Worked with store manager to create employee schedules.
Trained team members in successful strategies to meet operational and sales targets.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Marked-down clearance items and relocated merchandise to proper store areas.
Researched issues to obtain appropriate answers to customer inquiries.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
12/2017 to 04/2018
Customer Service RepresentativeGenuine Parts Company – Tigard, OR,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Education
Expected in 06/2005 to to
High School Diploma: Thousand Islands High School - Clayton, NY GPA:
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