waitress resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Hardworking Waiteress with 20 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivJessicag speedy service while working on feet for long periods of time and training incoming staff. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastJessicag new skills.
Skills
- Menu Memorization
- Customer Service and Rapport
- Service Oriented
- Food Safety Standards
- Order Accuracy and Delivery
- Relationship Management
Education and Training
Kentwood High School Covington, WA Expected in 12/2001 ā ā High School Diploma : - :
Green River Community College Auburn, WA Expected in 01/2001 ā ā GED : - :
Bryman Technical College Renton, WA, Expected in ā ā Medical Assisting Diploma : Medical Ass - :
- 2002 - Honor Roll
Certifications
- Current Washington State Food Handler's Card
Experience
Marriott International - Waitress
Dulles, VA, 12/2019 - 01/2022
Dulles, VA, 12/2019 - 01/2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
Jo-Ann Fabrics - Cashier
Pembroke Pines, FL, 02/2017 - 05/2018
Pembroke Pines, FL, 02/2017 - 05/2018
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Organized food items on serving trays and in carry-out packages.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Served orders to customers at windows, counters and tables.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Made and served coffee, tea and fountain drinks.
- Received inventory of food and beverage products to stock in designated areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Greeted customers to take food orders and provide information about menus.
- Operated cash register and received payment from customers in cash or credit form.
- Modified requested menu items in POS system to customize orders.
- Measured ingredients according to specified recipes to reduce waste.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordJessicag experience.
- Tailored orders to address customer allergies and gluten concerns.
Hersha Hospitality Management, Lp - Restaurant Manager
Pasadena, CA, 03/2014 - 07/2016
Pasadena, CA, 03/2014 - 07/2016
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Created detailed reports on weekly and monthly revenues and expenses.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
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Resume Overview
School Attended
- Kentwood High School
- Green River Community College
- Bryman Technical College
Job Titles Held:
- Waitress
- Cashier
- Restaurant Manager
Degrees
- High School Diploma
- GED
- Medical Assisting Diploma
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