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Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Cheerful Job Title offering Number years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • Menu Memorization
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Ordering Procedures
  • Bill Computation
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Order Accuracy
  • Daily Specials Memorization
  • Guest Relations Management
  • Beverage preparation
  • Tableside service
  • Table setting
  • Accurate money handling
  • Cash Handling
  • Performance improvement
  • Hospitality service expertise
  • Upselling techniques
  • Food running
  • Dining area cleanliness
  • Cash handling expert
  • Sales expertise
  • Guest relations
  • Food preparation
  • Compliance standards
  • Communication skills
  • Stocking and replenishing
Work History
08/2019 to Current
Waitress Uncle Julio's Cinco Ranch, TX,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
08/2018 to 09/2019
Waitress Trainer Uncle Julio's Wheat Ridge, CO,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Provided continuous evaluation and feedback to server employees.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Monitored staff money handling for suspicious behaviors like card skimming.
04/2017 to 06/2018
Waitress Uncle Julio's Irving, TX,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
01/2016 to 02/2017
Waitress IHop City, STATE,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Achieved Timeframe sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Expected in 06/2015
HighSchool Diploma:
Gateway Regional High School - Woodbury Heights, NJ,
GPA:

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86Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Gateway Regional High School
Job Titles Held:
  • Waitress
  • Waitress Trainer
  • Waitress
  • Waitress
Degrees
  • HighSchool Diploma

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