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Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Communicative waitress dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 10 years of experience serving up to 30 dinner guests at fine dining restaurant.

Cheerful young lady always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 10 years of experience in dining room settings.

Personable waitress possessing 10 years of bartending and waitstaff experience. Familiar with fast-paced banquet events and casual-dining service, including multi-course meals and complimentary bar. Skilled in mixology and creating signature drinks.

Skills
  • Beverage preparation
  • Upselling techniques
  • Tableside service
  • Food spoilage prevention
  • Bar terminology expertise
  • Food and beverage pairings
  • Cash handling expert
  • Stocking and replenishing
  • Wine service
  • Guest relations management
  • Food preparation and safety
  • Menu presentation
  • Food tray carrying
  • Table setting knowledge
  • Dining area cleanliness
  • Order accuracy
  • Cash handling
  • Order delivery practices
  • Guest seating arrangements
  • Food running
  • Compliance standards
  • High-volume dining
  • To-go order preparation
  • Wine knowledge
  • Performance improvement
  • Food preparation
  • Communication skills
  • Guest relations
  • Accurate money handling
Work History
07/2019 to Current
Waitress Bluegreen Resorts Concord, CA,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
04/2013 to 06/2019
Waitress Bluegreen Resorts Council Bluffs, IA,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
02/2011 to 02/2014
Caisher Omni Hotels Bretton Woods, NH,
  • Counted cash in register drawer at beginning and end of shift
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Educated customers on promotions to enhance sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
02/2008 to 06/2011
Barista Manager Beverly Coffee Shop City, STATE,
  • Prepared more than 10 batches of coffee per 2 hours, monitoring levels to avoid empty machines during peak shop hours
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Elevated customer loyalty by using strong communication skills and friendly abilities to resolve customer problems
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Education
Expected in 05/2009
High school diploma :
Mother Mcauley liberal arts high school - Chicago, IL
GPA:
Expected in 05/2010
: General Studies
Moraine Valley Community College - Palos Hills, IL
GPA:

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Resume Overview

School Attended

  • Mother Mcauley liberal arts high school
  • Moraine Valley Community College

Job Titles Held:

  • Waitress
  • Waitress
  • Caisher
  • Barista Manager

Degrees

  • High school diploma

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