Waiter/Server Resume Example
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WAITER/SERVER
Professional Summary
Enjoys helping others with great customer service, exceptional communication and organizational skills. Successful track record of maintaining long-term relationships with clients, and over sixteen years of customer service experience. Ability to work efficiently in both a team and individual environment even with in a high volume.
Skills
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Work History
Waiter/Server10/2018
to 09/2019
Five Star Quality Care, Inc. – Columbia , SC
Five Star Quality Care, Inc. – Columbia , SC
- Worked high volume complimentary Main Dining restaurants for breakfast, lunch and dinner for approximately 2,400 passengers: 7 days a week, 10 or more hours a day, for 5 months at a time; ensured satisfaction of service with guest in assigned station and resolved any service and/or product deficiencies that may occur.
- Promoted to waiter in the first 30 days and worked 4 of 6 specialty restaurants: adhered to fine dining steps of service, worked in Le Bistro specialty restaurant providing the finest dining experiences onboard, assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities; trained assistant waiters in the fine dining steps of service.
- On Scene Command Messenger in weekly safety drill as directed by the Captain: worked with Safety Manager, Staff Chief Engineer, Firefighter and Fire Teams to assist in any safety issues that may occur at port or at sea; safety issues include but are not limited to fires onboard, damage to ship or pollution from ship; would relay messages to fire teams out in the field or report for more equipment when needed; would be first to scene for support of the On Scene Command.
- Completed Waiter training course, TIPS training, NCL's Persons with Disabilities and Harassment in the Workplace HR training classes, 1 of 10 out of 300 persons who completed Fine Wines with Mark Fine as well as the PBT Wine Course.
Office Manager04/2017
to 04/2018
New England Baptist Hospital – Dedham , MA
New England Baptist Hospital – Dedham , MA
- Assisted in developing the culture of Buzz Franchises Brands (BFB) through daily, weekly, monthly, and bimonthly corporate events for a multi-brand franchising corporate office: duties included but not limited to mail organization and distribution; welcome all visitors who entered the office space with tours, drinks or even breakfast if the day was in need of a strong start; organized company, which consisted of over 50+ salary employees and could have up to 70+ seasonal workers, calendar for meeting rooms, schedules, and Google Calendar events; coordinated lunch events for special visitor days, assisted Chief in Marketing on monthly company newsletter and Leadership Team's Offsite Event in Blackberry Farms, Tennessee; coordinate with VP of Finance the company Wide Corporate Offsite in Richmond, VA. Coordinating the three day trip including transportation, food and beverages, hotel accommodations, themed apparel for event; implemented a recycling program for the office; helped with weekly happy hours for new employees, birthdays, celebrations, visitors, and trainees; assisted in hosting the original brand's Franchisee Convention while working at BFB.
- Assisted with customer service with the multi-brands of BFB: daily new customer organization through the designated platform, communicated with multiple franchisees daily about customer satisfaction and new customers, gave recommendations for any problems while communicating with the COO, President and CEO about any major issues within the system.
- Inventoried office supplies: a form was designed to communicate with the VP of Finance for a purchase tracking sheet divided by which brand, what was bought and price of purchase; weekly errand run to stock the cafe for any snacks and beverages that were needed for daily or event consumption; any office supplies for current or new employees for desk areas; events consisted of: new office open house with investors and special guests; week long trainings for new franchisees with multiple weeks scheduled for months out of the year, coordinating lunches, breakfast and socials with food and drinks; company wide picnic for employees and families; company fun events; company three day offsite event with breakfast, lunch and dinner food menus and reservations, transportation and lodging also provided; company semi-formal christmas party with catering with menu influences, beverages, tables and linens, and door prizes; coordinated entire company calendars with COO, CEO, board members, investors, franchisees and employees, as well as a verified safe ride home to any guest who attended the party.
Manager and Lead Yoga Instructor01/2010
to 12/2018
Hot House Yoga – City , STATE
Hot House Yoga – City , STATE
- Scheduling of instructors and front desk staff: substitute or permanent shift coverage; managers with instructors for trainings or other important studio material; private instruction.
- Maintaining communication from managers and business owners to instructors and staff; weekly meeting with manager and lead staff, as well as monthly meetings with all employees; assisted in the editing of Operations Manual for the Richmond Studio.
- Trained all studio staff: using Mind Body Online; organized a video training outline for new employees; Hot House Yoga operations, rules and regulations; identifying and explaining the Yax Yoga Concepts; constant client communication in relation to membership and consistency of their yoga practice; cleanliness of studio and operation of appliances.
- Responsible for every client checking in and out of the studio: greeting clients; selling and inventory of retail; client tours and registration; communication with the manager, teachers and other staff; guide clients through purchase of packages and memberships; receiving payments, as well as shift deposits; paying attention to detail for every task and report.
Education
Seafarers Harry Lundeberg School of Seamanship
Maritime Security Awareness
Crowd Management
First Aid, CPR & AED Basic
Firefighting
Personal Survival Techniques
Personal safety & Social Responsibilities
Cosmetology Apprenticeship CertificationNorfolk Votech
200 ERYTYax Yoga Concepts
High School DiplomaChurchland High School
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Resume Overview
School Attended
- Seafarers Harry Lundeberg School of Seamanship
- Norfolk Votech
- Yax Yoga Concepts
- Churchland High School
Job Titles Held:
- Waiter/Server
- Office Manager
- Manager and Lead Yoga Instructor
Degrees
- Cosmetology Apprenticeship Certification
200 ERYT
High School Diploma
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