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Waiter Resume Example

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WAITER
Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for administrative professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 5 years of experience in leadership and administrative support roles. Bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency.

Skills
  • Client Relations
  • Cultural aweness
  • Understanding of insurance options
  • Medical terminology understanding
  • Hospitable and friendly
  • Ability to type fast
  • Experience in medical admissions
  • Flow sheet charting skillfulness
  • Patient-oriented
  • Multitasking
  • Planning and coordination
  • Customer service
  • Organization
  • Problem resolution
  • MS Office
  • Operational improvement
  • Administrative support
  • Food safety understanding
  • Safe food handling
  • Excel spreadsheets
  • Meeting planning
  • Strong problem solver
  • Medical terminology
  • Insurance eligibility verifications
  • Self-starter
  • Dedicated team player
  • Resourceful
  • Strong interpersonal skills
  • Microsoft Office
Experience
Concinas Y Calaveras | 601 Central Ave Los Angeles , CAWaiter11/2018 - 03/2020
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Increased sales of key menu items through effective upselling
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Delivered positive guest experiences to 9 tables through exceptional service.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Developed training program to improve menu knowledge of new hires.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Buena Ventura Post Acute Care Center | Los Angeles, CAAdmissions Coordinator04/2013 - 11/2018
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Microsoft Excel daily use.
  • Responds within established time frames to request for in-patent insurance approval
  • Answered and directed incoming calls using multi-line telephone system.
  • Performed other duties as requested
  • Coordinated in-house departments to ensure completion of all tasks prior to patient arrival
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Developed relationships with Director of Nurses, all head departments and families to ensure proper placement of patients and excellent customer service
  • Facilitated, organized and maintained tracking logs, room change logs and all inquiry sheets
  • Developed new marketing materials
  • Helped patients with admissions process and adhered to state and federal laws
  • Completed secretarial tasks such as faxing, bookkeeping and accurate document filing
  • Collaborated with medical and program directors to establish and execute policies and procedures for 99 -bed post acute facility
  • Compiled and analyzed marketing data to generate reports for corporate office
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
IHOP Restaurants LLC | El Centro, CAServer05/2015 - 10/2015
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Led teams in planning, implementation and execution of merchandising and operating initiatives
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly
  • Established, enforced and updated policies to keep business agile and responsive to changing market conditions
  • Processed credit and debit card payments and returned proper change for cash purchases
Ruby's Diner | Commerce, CAWaitress08/2008 - 02/2013
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Delivered positive guest experiences to up to 10 tables through exceptional service.
  • Resolved guest issues related to food quality, service times and incorrect orders.
Education and Training
East Los Angeles College | Monterey Park, CAGE
James A. Garfield Senior High School | Los Angeles, CAHigh School Diploma06/2008
  • Honor Roll
Accomplishments
  • Awarded "Employee of the year" in 2011 .
  • Certified server trainer.
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Resume Overview

Companies Worked For:

  • Concinas Y Calaveras
  • Buena Ventura Post Acute Care Center
  • IHOP Restaurants LLC
  • Ruby's Diner

School Attended

  • East Los Angeles College
  • James A. Garfield Senior High School

Job Titles Held:

  • Waiter
  • Admissions Coordinator
  • Server
  • Waitress

Degrees

  • GE
    High School Diploma

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