Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of mexican cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Also Hardworking waiter skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 5 years of experience.
Skills
Payment processing
Credit and cash transactions
Customer greeting
POS systems
ID verification
Customer assistance
Guest services
Excellent communication
English and Spanish proficiency
Able to stand for 10-12 hours
Cleaning and sanitizing
Guest and client satisfaction
Organized
Flexible scheduling
High-energy attitude
Strong communication skills
Fluent in English and Spanish
Excellent multi-tasker
Adaptive team player
Time management
Organizational strengths
Cheerful and energetic
Experience
07/2014 to Current
WaiterDepartment Of Defense – Peterson Air Force Base, CO,
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maintained accuracy while handling payments, giving change and printing receipts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
03/2012 to 08/2014
Delivery ManShakopee Mdewakanton Sioux Community – Minneapolis, MN,
Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
Consulted with customers to gain feedback and address concerns with products or services.
Cross-sold additional products to customers depending upon merchandise needs.
Identified prospective customers by using business directories and following leads from existing clients.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Maintained solid connections with established customers to promote new products.
Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Completed order forms and collected payments to keep customer accounts current.
Serviced vending machines on regular schedule, including removing money and cleaning components.
03/2012 to 01/2013
CashierShakopee Mdewakanton Sioux Community – Shakopee, MN,
Processed customer payments quickly and returned exact change and receipts.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers with account updates, new service additions and promotional offers.
Helped customers find specific products, answering questions and offering advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
07/2011 to 12/2012
CashierBP Gas Station – City, STATE,
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in
: Criminal Justice Westchester Community College - Valhalla, NY GPA:
Expected in 06/2012
High School Diploma: Bronx School of Law And Finance - Bronx, NY GPA:
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