Detail-oriented Housekeeper well-known for ensuring thorough and detailed cleaning services. Reliable and quick-paced with excellent attention to detail. Offering 4 years of industry performance rooted in integrity and hard work.
Skills
Postal service and product expertise
Distribution services
Mail delivery
Retail sales
Service-oriented
Detail-oriented
Natural cleaning products
Chemical cleaning
Bloodborne pathogen training
Washing windows
Interior and exterior cleaning
Mopping and buffing floors
Closet detailing
Experience
Waiter, 01/2020 to Current Department Of Defense – Boise, ID,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Answered phones politely and promptly, accurately recording and confirming reservations.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Housekeeper, 08/2017 to 12/2019 The Cleaning Authority – Loveland, CO,
Swept and vacuumed floors, hallways and stairwells.
Swept and damp-mopped private stairways and hallways.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replenished hotel amenities such as drinking glasses and writing supplies.
Washed and polished glass windows and doors to keep entryways clear and professional.
Requested maintenance orders to fix non-working equipment and address any room damage.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Provided deep cleaning services for areas in need of additional sanitation.
Mailroom Clerk, 03/2014 to 12/2019 Pennymac – Salem, OR,
Assisted customers in receiving oversized parcels by carrying items inside.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Obtained signatures from recipients to release registered and special delivery parcels.
Operated mail processing equipment and manually sorted mail.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Recommended and sold services such as insurance and tracking.
Placed mail into appropriate PO boxes.
Delivered mail to residents and business within assigned area.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Forecasted manpower requirements based on daily workload and company targets.
Established transportation cost standards and economical shipping practices.
Monitored department performance data to identify and avoid potential risks.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Coordinated with freight forwarders to expedite international shipments.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Implemented strategic shipping policies to achieve long and short-term sales targets.
Stacked and transported all overstock to storage areas.
Communicated with floor managers to determine merchandise placement.
Reported inventory balances and cycle counts in both ERP and WMS systems.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
Evaluated and reconfigured systems to support customer service and operational goals.
Inspected product load for accuracy and safely transported it around warehouse.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Housekeeper, 03/2012 to 08/2017 The Cleaning Authority – Round Rock, TX,
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Cleaned and returned vacant kennels to occupant-ready status.
Interacted pleasantly with clients and patrons when performing daily duties.
Performed basic cleaning tasks by disinfecting kennels, replacing trash bags, cleaning bathroom surfaces and replacing appropriate items.
Education and Training
High School Diploma: , Expected in 06/2014 Ossining High School - Ossining, NY GPA:
Bachelor of Arts: Small Business Management , Expected in Kaplan University Online - New York, NY GPA:
Microsoft Office Certification: , Expected in Westchester Institute of Computer Technology - New Rochelle, NY GPA:
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