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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Detail-oriented Housekeeper well-known for ensuring thorough and detailed cleaning services. Reliable and quick-paced with excellent attention to detail. Offering 4 years of industry performance rooted in integrity and hard work.

Skills
  • Postal service and product expertise
  • Distribution services
  • Mail delivery
  • Retail sales
  • Service-oriented
  • Detail-oriented
  • Natural cleaning products
  • Chemical cleaning
  • Bloodborne pathogen training
  • Washing windows
  • Interior and exterior cleaning
  • Mopping and buffing floors
  • Closet detailing
Experience
Waiter, 01/2020 to Current
Department Of DefenseBoise, ID,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Housekeeper, 08/2017 to 12/2019
The Cleaning AuthorityLoveland, CO,
  • Swept and vacuumed floors, hallways and stairwells.
  • Swept and damp-mopped private stairways and hallways.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Provided deep cleaning services for areas in need of additional sanitation.
Mailroom Clerk, 03/2014 to 12/2019
PennymacSalem, OR,
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Recommended and sold services such as insurance and tracking.
  • Placed mail into appropriate PO boxes.
  • Delivered mail to residents and business within assigned area.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Established transportation cost standards and economical shipping practices.
  • Monitored department performance data to identify and avoid potential risks.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Coordinated with freight forwarders to expedite international shipments.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Implemented strategic shipping policies to achieve long and short-term sales targets.
  • Stacked and transported all overstock to storage areas.
  • Communicated with floor managers to determine merchandise placement.
  • Reported inventory balances and cycle counts in both ERP and WMS systems.
  • Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Inspected product load for accuracy and safely transported it around warehouse.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
Housekeeper, 03/2012 to 08/2017
The Cleaning AuthorityRound Rock, TX,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Cleaned and returned vacant kennels to occupant-ready status.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Performed basic cleaning tasks by disinfecting kennels, replacing trash bags, cleaning bathroom surfaces and replacing appropriate items.
Education and Training
High School Diploma: , Expected in 06/2014
Ossining High School - Ossining, NY
GPA:
Bachelor of Arts: Small Business Management , Expected in
Kaplan University Online - New York, NY
GPA:
Microsoft Office Certification: , Expected in
Westchester Institute of Computer Technology - New Rochelle, NY
GPA:

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Resume Overview

School Attended

  • Ossining High School
  • Kaplan University Online
  • Westchester Institute of Computer Technology

Job Titles Held:

  • Waiter
  • Housekeeper
  • Mailroom Clerk
  • Housekeeper

Degrees

  • High School Diploma
  • Bachelor of Arts
  • Microsoft Office Certification

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