Through out my working career I have been working in multiple aspects of the service industry. Most of my experience has been in the food service industry with multiple responsibilities from dish washer, host, waiter, to bartender. In addition I have worked manual labor in a factory setting. Working in the service industry I have learned to help with peoples concerns and problems in a positive manner, while giving them the best and most positive experience possible. I have also worked in a group home, personally taking care of people in their everyday life. In this, I take care of, and help with problems of varying difficulty, for people with a range of self -sufficiency and functionality. In this field I have also taken on the responsibility of a lead staff, being in charge of staff and client cares, activities, and finances.
-Addressed and resolved customer product complaints empathetically and professionally
-Defused volatile customer situations calmly and courteously
-Ensuring best possible overall experience and satisfaction for customer
-Preparing and delivering food
-Food preparation and stocking and cleaning
Direct Care Professional
-Execute a variety of every changing techniques to calm down and ensure the safety of the individual and others during an emotional or physical outburst
-Logging daily activities and events of clients
-Personal Cares, cleaning, and cooking
Lead Staff Personnel
-Making monthly reports and summaries of client programs and goals
-Responsible for filling open shifts on weekends and managing on-call staff
-Answering phones and redirecting to staff or clients
-Monitoring and logging finances
-Managing the stocking, ordering, and shopping for groceries
-Inspection of Candy
-Packing, facing, and sealing of candy in bags and boxes
-Maintaining and fixing small problems or jams in the production machine
-Driving electric pallet jack to transport candy within the factory
-Run and maintain tumbler to oil or sugar-coat candy
-Adjust and keep coolers at the correct temperature dependent on candy specifications
Improving job positions during my first year within companies
-Moving from Packaging to Production, in the factory
-Moving from Host to Waiter in the food industry
-Moving from Direct Care Professional to Lead Staff in the group home
Becoming an officer in the Ski and Snowboard Club at MSU
Captain of high school Soccer, and Track teams
Section Leader in high school Jazz, Marching, and Symphonic Band
Lead Role in high school Musical Theater
Nominee for high school AAA award for excellences in (Academics, Athletics, and The Arts)
I completed two years of classes at MSU taking general courses. Due to being unsure of a desired major, I am taking time off to chose the correct course of study for my future.
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