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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused and reliable employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Organized waiter with experience in busy restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dedicated and well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Skills
  • Guest relations management
  • Food spoilage prevention
  • To-Go Order Preparation
  • High-Volume Dining
  • Bill Computation
  • Food Tray Carrying
  • Menu Memorization
  • Compliance standards
  • Upselling techniques
  • Cash handling expert
  • Guest relations
Work History
11/2019 to 05/2020
Waiter Vacasa Spokane, WA,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Prepared beverages and filled food orders for customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
01/2019 to 11/2019
Server Pizza Hut Wetumpka, AL,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Served needs of more than 70 customers at a time in a busy restaurant environment.
12/2018 to 01/2019
Restaurant Busser Bloomin' Brands, Inc. Chattanooga, TN,
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Assisted customers with carry-out service.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and answered any questions.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 06/2019
High School Diploma:
Premier High School of Waco - Waco, TX,
GPA:

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Resume Overview

School Attended

  • Premier High School of Waco

Job Titles Held:

  • Waiter
  • Server
  • Restaurant Busser

Degrees

  • High School Diploma

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