Engaging Sales Associate committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering over 2 years of experience in answering routine product questions and meeting assigned sales goals.
Skills
Leadership
Dining crew workflow optimization
Effective customer upselling
Check payment processing
Safe food handling
Menu memorization
Special dietary requirements
Service prioritization
Outgoing personality
Dining customer service
Sales techniques
Flexibility
Problem solving
Service-oriented
Experience
Wairess/Hostess, 03/2020 - Current Colton's Steakhouse – City, STATE,
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Answered telephone to provide establishment information and take party reservations.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Monitored dining area to assess server capacity and accurately estimate wait times.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Answered questions about food and order statuses for waiting customers.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Sales Associate/Cashier/Buyer, 05/2018 - Current Plato's Closet - Springfield – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Helped average of 100 customers per day by responding to inquiries and locating products.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Communicated with customers about clothing offerings, including policies, restrictions and refund policies.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Customer Service Representative/Front Desk Receptionist, 05/2019 - 08/2020 Metro Medicine Miami – City, STATE,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Set up and activated customer accounts.
Education and Training
Bachelor of Science: Education And Music, Expected in 12/2021 - Evangel University - Springfield, MO., GPA:
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School Attended
Evangel University
Job Titles Held:
Wairess/Hostess
Sales Associate/Cashier/Buyer
Customer Service Representative/Front Desk Receptionist
