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wairess hostess resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Engaging Sales Associate committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering over 2 years of experience in answering routine product questions and meeting assigned sales goals.

Skills
  • Leadership
  • Dining crew workflow optimization
  • Effective customer upselling
  • Check payment processing
  • Safe food handling
  • Menu memorization
  • Special dietary requirements
  • Service prioritization
  • Outgoing personality
  • Dining customer service
  • Sales techniques
  • Flexibility
  • Problem solving
  • Service-oriented
Experience
Wairess/Hostess, 03/2020 to Current
Colton's SteakhouseCity, STATE,
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide establishment information and take party reservations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Answered questions about food and order statuses for waiting customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Sales Associate/Cashier/Buyer, 05/2018 to Current
Plato's Closet - SpringfieldCity, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Communicated with customers about clothing offerings, including policies, restrictions and refund policies.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Customer Service Representative/Front Desk Receptionist, 05/2019 to 08/2020
Metro Medicine MiamiCity, STATE,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
Education and Training
Bachelor of Science: Education And Music, Expected in 12/2021 to Evangel University - Springfield, MO.,
GPA:

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Resume Overview

School Attended

  • Evangel University

Job Titles Held:

  • Wairess/Hostess
  • Sales Associate/Cashier/Buyer
  • Customer Service Representative/Front Desk Receptionist

Degrees

  • Bachelor of Science

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