- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Engaging Sales Associate committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering over 2 years of experience in answering routine product questions and meeting assigned sales goals.
- Leadership
- Dining crew workflow optimization
- Effective customer upselling
- Check payment processing
- Safe food handling
- Menu memorization
- Special dietary requirements
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- Service prioritization
- Outgoing personality
- Dining customer service
- Sales techniques
- Flexibility
- Problem solving
- Service-oriented
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Wairess/Hostess, 03/2020 - Current
Colton's Steakhouse – City, STATE,
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide establishment information and take party reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Answered questions about food and order statuses for waiting customers.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Sales Associate/Cashier/Buyer, 05/2018 - Current
Plato's Closet - Springfield – City, STATE,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Communicated with customers about clothing offerings, including policies, restrictions and refund policies.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Customer Service Representative/Front Desk Receptionist, 05/2019 - 08/2020
Metro Medicine Miami – City, STATE,
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Answered customer questions and addressed concerns.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts.
Bachelor of Science: Education And Music, Expected in 12/2021
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Evangel University - Springfield, MO.,
GPA:
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