vrets crets pa resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Seeking a long term career with Amazon where I can use my leadership skills and my detail to safety to assist in identifying waste, and assist in redesigning processes to be safe and sustainably efficient.

  • Documentation skills
  • Group facilitation
  • The ability to give detailed instruction
  • Learning skills development
  • Staff training and development
  • Productivity improvement
  • Microsoft Office expertise
  • Team Building/Leadership
  • Troubleshooting and problem solving
  • Ability to identify safety issues and escalate to improve these areas
  • Communication improvements
  • Have the ability to focus in high-pressure environments
  • TSA approval
VRETS/CRETS, PA, 07/2021 - Current
Mahtomedi Public Schools Mahtomedi, MN,
  • Managing 10-20 AA’s processing vendor and customer returns.
  • Increased trailer pool by 10% for VRETS by working with inbound AM’s to empty carrier trailers and working with carrier to deliver empty trailers.
  • Increased overall workable work by 10% for LTLs across all shifts.
  • Reduced LTL back log by over 56% in two weeks.
  • Created a positive work environment to increase morale.
  • Continue discussing safety as top priority.
  • Problem solve situations until I received a solution.
  • Increased % to plan by 60% in both VRETS & CRETS.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Liaised between departments, optimizing communication channels to maximize productivity.
  • Completed basic and semi-skilled work using available tools and facilities.
  • Kept activities spaces organized, clean and tidy.
  • Used one-on-one meetings and small groups to engage associates to boost morale.
  • Processed merchandise returns for customers to refund payments.
Social Distance PA, 03/2021 - 07/2021
Amazon City, STATE,
  • In first two weeks of onboarding, gained PDX7's proxemics points by 20%.
  • Increased visibility in areas that needed to be marked for easier social distancing.
  • Creating fun signs to engage associates.
  • Able to work with day shift counterpart- working as a team to lower the amount of hits from 40-50+ in 24hrs down to 20-35 hits most 24 hr periods.
  • Reviewed social distance metric numbers to comply with SR. Operations and Regional expectations.
  • Authored reports outlining program accomplishments, statistics and performance data.
  • Procured equipment and services to align with program objectives and budget.
Ship Dock PG & PA, 09/2019 - 03/2021
Amazon City, STATE,
  • Established priorities and assigned tasks to support dock operations.
  • Trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
  • Managed employees to perform operational functions and proper handling of conveyors, step ladders, cages and go-carts.
  • Developed standard operating procedures, rules and regulations for employees.
  • Managed projects to support logistics efforts and plans.
  • Reported maintenance and repair needs for equipment.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Hire and Promote top talent according to the amazon leadership principles.
  • Managed associates to centralize shipping processes and improved control over time and costs. Increasing the time of closing doors on time by 20%.
  • Supervised staff of 15-100 in daily activities, delivering continuous training and coaching to bolster each employees skill set.
  • Identified opportunities to reduce cost and improve productivity.
  • Assessed needs and allocated resources to meet demand.
  • Analyzed operational performance and implemented plans to attain the desired metric goals.
Home Health Care, 11/2018 - 10/2019
First Call/Home Instead City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Documented client progress in charts.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
Administrative Assistant to the Superintendent, 07/2005 - 10/2007
Cascade Steel City, STATE,
  • Maintaining monthly timesheets to safeguard compliance with state, company and union policies .
  • Posting union notifications in order to guarantee employee awareness of changes and upcoming happenings.
  • Reporting directly to various superintendents on steel production information in order to maintain manufacturing efficiency.
  • Filing reports and other paperwork to provide organized record- keeping for productive administrative services in the office.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining office area in a neat and organized fashion.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Attended meetings and took meticulous notes to disseminate to participants.
  • Supervised set up of conference rooms for corporate meetings and other events.
Business Owner, 12/2005 - 07/2007
TnC Trucking Co. LLC City, STATE,
  • Tracking driver hours in order to ensure compliance with DOT.
  • Building a rapport with leasing company in order to create longtime trust to grow the business.
  • Monitoring on-time freight in order to maintain consistent superior service from all drivers.
  • Maintaining proper files of business transactions, log books and payroll.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Interviewed, trained, and supervised employees.
  • Started TnC Trucking company for delivering on time freight, effectively making over $30k in profit over 2 years.
Dispatch and Logistics & Switchboard Operator, 12/2000 - 03/2004
Trucking City, STATE,
  • Inquiring about available freight in order to maintain incoming revenues for the company and the drivers.
  • Tracking driver hours in order to ensure freight would be picked up and delivered on time.
  • Answering phone calls and transferring throughout the company while making sure the caller was not on hold excessively.
  • Screening calls and acting as the gatekeeper for the owner and the CEO of the company in order to make sure their time was kept focused on running the company.
  • Increased weekend freight pick up by 5%, booking freight from various business entities in need of deliveries and pickup while providing superior customer service.
  • Building rapport with outside customers in order to create a longtime trust to grow business.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Dispatched information to service providers to schedule freight movement.
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
  • Coordinated across departments to build successful logistics solutions for high dollar freight deliveries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
Education and Training
: Nursing Practice, Expected in
Linn Benton Community College - Albany, Oregon,
Status -
  • Completed coursework in prerequisites for nursing, sociology and psychology.

First Aid, CPR, and AED certified

  • Led team to achieve 95% to plan for our shift for two months, earning recognition from upper management.
  • Assisted and trained 8 AA's who have been promoted to Tier 3's in the last year.
  • Efficiently running VRETS/CRETS 100%+ to plan most shifts
  • Developed relationships with all departments to reduce VRETS LTL back log by 56%

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Resume Overview

School Attended

  • Linn Benton Community College

Job Titles Held:

  • Social Distance PA
  • Ship Dock PG & PA
  • Home Health Care
  • Administrative Assistant to the Superintendent
  • Business Owner
  • Dispatch and Logistics & Switchboard Operator


  • Some College (No Degree)

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