I am a well rounded, sharp banking professional whose talents shine in a competitive, innovative and creative environment. My efforts have led to increased sales and retention, while growing our customer base.
Currently managing the Retail Administration department, for 12 people. We are responsible for supporting the branch system in all areas. My department develops all branch procedures, is responsible for all retail sales and operational training , develops sales/incentive plans and all results tracking. I work directly with Marketing on all retail related promotions and marketing efforts. Oversee content for all Supervisory meetings. Chair all Manager Sales and Operational meetings. Responsible to lead Product Development initiatives.
Primarily responsible to oversee and manage all aspects of BankNewport's Sales program.
Hired to work with consultant to create and implement the Bank's first formal sales program. Developed training for both customer facing and support area staff, to introduce the concepts of the company's new sales culture and to provide the tools needed to be successful.
Responsible to manage the daily operations of the branch, while supervising a staff of 15. Serviced customers in opening new accounts, and error resolution, while meeting established branch goals.
Managed the teller line and was responsible for managing all cash needs for the branch. Worked a teller window, while meeting and exceeding all requirements of the position. Supervised a staff of six tellers
Responsible to conduct all types of customer transactions, while maintaining accuracy and meeting all established goals.
Currently enrolled in a one year program, that includes one week of classroom education, 5 independent study projects, ending with one week of classroom education and the completion of a group project.
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