Operations Manager with more than 7 years of experience planning, developing and implementing process and procedures in mortgage lending.
Manage an operations center of 50 to 150 employees.
Manage sub-branches and satellite operations centers.
Created and implemented process and procedures for all government regulations and changes.
Achieved Employee of the Year in 2011.
Comply with federal, state and company policies, procedures and regulations.Reconcile and report discrepancies found in records.Communicate with customers, employees and other individuals to answer questions and explain information.Manage team of up to 150 professionals.Serve as mentor to junior team members. Motivate all departments to meet goals and raise production levels.
Constant communication with Title, Escrow and Brokers. Excellent customer service with external and internal customers and co-workers. Solely funded and drew loan documents for a volume of over 30 million. Reviewed 7-10 funding packages per day. Drew docs on 7-10 loans per day. Acted as lead for the department. Trained new hires in both docs and funding.
Funded and reviewed 7-10 loans a day. Drew docs on 7-10 loans per day.
Reviewed file for accurate execution of documents. Performed Verbal VOE's on all loans. Reviewed assets to ensure enough funds available for closing. Full review of estimated and final HUD-1. Worked closely with Escrow and Title companies to insure accurate closings. Worked closely with Brokers to ensure timely closings.
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