17 years of Mortgage Experience with strong background in operations has propelled by ability to identify and deliver successful technology solutions. Holding positions that entailed a broad set of responsibilities including managing projects, administrating software, training, writing training manuals, test scripts, policies and procedures, business requirements for projects with large project teams crossing business units and channels.
strong work ethic, passion for identifying, designing and building software
that will create efficiencies, produce quality loans, and achieve successful
user adoption of the solutions I implement and support has allowed me to
advance in my career. Acting as project manager, business analyst and
administrator I have implemented and supported software systems including
Encompass360, iCims, Mortgage Builder. This past year I have successfully
implemented a custom webportal designed for loan delivery, integrated with both
the LOS (Encompass) and pricing engine (Optimal Blue) for multiple business
units and channels.
Certified Administrator, Encompass360
Project Manager, Business Analyst and Admin for the build and implementation of Ellie Mae's Encompass360, Bankers Edition.
Project Manager, Business Analyst and Admin for the build and implementation of the HR software iCims.
Improved software by studying current practices, research system capabilities, recommend controls by identifying problems; writing improved procedures, design modifications to resolve issues, increase efficiency and performance.
Designed and configured Encompass customization including new milestone workflows, loan templates, business rules, personas, custom input screens to enforce TRID regulations.
Founder and Chairman of the Encompass Change Advisory Board Committee. Hosted weekly meetings to discuss system change requests, work with committee members to determine LoE and ROI.
Manage unit and UAT testing, wrote test scripts, analyzed results of both internal enhancements and Ellie Mae version updates.
Document and disseminate information regarding Encompass360 enhancements and new releases.
Facilitate group sessions, inception workshops with managers and their teams to review the functionality of the system and provide support.
Managed training team, wrote and maintained user reference guides.
Underwrote FHA and Conventional loans according to secondary market guidelines and investor overlays.
Maintained underwriting condition templates on LOS software, Prolender.
underwriters and processors on company process and software.
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