Vp Chief Diversity Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Diversity Executive, HR Consultant, and Trainer, with extensive experience in financial services, communications and government industries. Expertise in leading team development, coaching, strategic planning, and goal setting. Excellent strategic and process thinking abilities with an emphasis on human resource practices, diversity and inclusion, organizational development, facilitation and customer service. Experience in developing and implementing successful diversity and inclusion strategies for leadership accountability and development of employee engagement and retention efforts. Ability to drive and manage change within large diverse organizations and engage with executives and staff at all levels. Excellent interpersonal and communication skills with demonstrated credibility to influence at all levels across the organization and external to the organization. Recognized by national publications such as Black Enterprise, Diversity Journal, SAVOY, Heart and Soul, and Diversity Woman. Serves on the board of Springboard Disability Matters and Pass the Torch Women's Mentoring and actively engaged with American University Alumni programs.
Skill Highlights
  • Customer service-focused
Motivated team player
Sound judgment
Manager coaching and training
  • Outstanding public speaker
  • Staff development
  • Calm under pressure
  • Complex problem solving
Core Accomplishments
Professional Experience
01/2014 to Current
  • Responsible for the development of goals, strategies, and performance measures for making the United Way network more inclusive.
  • Contribute to the U.S.
  • and worldwide network learning and knowledge sharing by providing best practices and innovative solutions for culture change.
  • Through research, benchmarking, and events, delivering value to members on strategies to implement, grow, measure, and create diversity and inclusion programs in a variety of markets.
  • Serves as the subject matter expert in the community to enhance United Way's reputation as a diversity leader in the non-profit sector.
  • Through the creation of the United Way CDO Synergy Forum, actively bringing thought leaders and corporate partners to engage in dialogue on issues of diversity, equity, and inclusion.
01/2013 to 01/2014
  • Responsible for the delivery of the full suite of leadership development offerings throughout the US.
  • Lead the continued development of Linkage's Inclusive Leadership and Advancing Women's Leaders practice areas.
  • Served as Chair for the Linkage Institute for Leading Diversity and Inclusion which supported both US and Global diversity, hr and business leaders.
  • Participated as a thought leader on the design and implementation of the Inclusive Manager Academy and Women in Health program delivered by the University of Michigan Health System.
01/2009 to 01/2013
  • Established and managed Diversity and Inclusion metrics using diversity scorecards with Senior Executives throughout the firm.
  • Designed and lead Fannie Mae's Executive Diversity Council to implement substantive change across the organization.
  • Increased employee engagement scores to 95% favorable responses.
  • Effectively managed and supported ten employee resource groups to align with business strategies and support foreclosure efforts in diverse communities.
  • Managed aspects of the Housing Economic Recovery Act (HERA) to provide outreach for minorities and women in the various diverse communities and within the organization.
  • Developed and supported a diverse and inclusive workforce through Diversity Talent and Leadership development with a significant increase in promotional opportunities for women and minorities.
  • Partnered with Human Resources to increase awareness resulting in robust succession planning and movement of talent to various opportunities.
  • Educated and consulted with federal, financial institutions, and non-profit community partners to increase awareness of the business aspect of diversity and inclusion.
  • Managed the organization's diversity and inclusion learning and mentoring strategy to increase engagement and retention among women and minorities.
  • Identified and supported diverse suppliers for recruitment, executive leadership development, and employee learning strategies.
  • Represented company in public forums for keynote and panel presentations in various markets and recognized nationally through Black Enterprise, Diversity Journal, and SAVOY magazines.
01/2001 to 01/2009
HR, DIRECTOR, BUSINESS PARTNER Corporate Functions , ,
  • Legal, Audit, Corporate Administration, Executive Office, Credit Risk, Business Analysis, and Government and Industry Relations Counseled executive management on recommendations for workforce redesign, workforce strategy, development and implementation of organizational changes affecting both management and staff.
  • Created and managed business unit's human capital strategy that focused on key drivers for business and ensures that HR strategies are aligned with the business team's priorities.
  • Key drivers include performance management, compensation, workforce development, culture initiatives and recruiting.
  • Actively managed the performance and compensation process for all employees within the various divisions from executive leaders to staff levels.
  • Evaluated the business's ability to execute the basics around human resource components and apply appropriate interventions to address the gaps.
  • Utilized influencing strategies through senior level management and staff to support corporate direction and culture initiatives.
  • Developed strong relationships with all levels within current business units and across Fannie Mae and is seen as trusted advisor throughout the organization.
01/1998 to 01/2001
  • Consulted with managers on their workforce issues and workforce change strategies.
  • Provided ongoing HR support for Executive Office, Human Resources, Audit, and Facilities.
  • Counseled and coached management and staff on leadership skills, interpersonal conflicts and team dynamics.
  • Partnered with Legal to minimize risk to the corporation on employment practices.
  • Managed the performance review process to ensure consistency and fairness for all employees.
  • Mediated disputes between employees and managers for resolution.
  • Facilitated and led corporate Employee Perspective Advisory team to create recommendations that addressed significant issues relating to the corporate culture.
  • Designed and implemented the Human Resource workforce survey for the corporation, as well as managed the process for the internal HR Survey.
  • The data analysis was used to implement process changes within HR and the larger organization.
ID Consultant, Senior Trainer/Consultant NA City, STATE,
Process Manager/Instructor, Quality Consultant FANNIE MAE City, STATE,
Expected in
Master of Science: Human Resource Management/Organizational Development
American University - , Washington DC
Human Resource Management/Organizational Development
Expected in
Bachelor of Science: Elementary Education
Howard University - , Washington DC
Elementary Education
benchmarking, Business Analysis, business strategies, interpersonal, Council, Credit Risk, data analysis, delivery, direction, drivers, equity, executive management, financial, Government, Human Resource, Human Resources, HR, Leadership, leadership skills, Leadership development, Legal, mentoring, Office, Enterprise, network, organizational, performance management, presentations, profit, recruiting, recruitment, research, strategy

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Resume Strength

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Resume Overview

School Attended
  • American University
  • Howard University
Job Titles Held:
  • ID Consultant, Senior Trainer/Consultant
  • Process Manager/Instructor, Quality Consultant
  • Master of Science
  • Bachelor of Science

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