I am an accomplished leader in the Product Management field with 16 years of experience in the Payment and Banking industries. I brings 15 years of experience developing and using financial reports for the Payment Processing industry. Exceptional abilities in project planning and management with the organization and supervisory skills for success. Experienced Agile thought leader. Outstanding motivator and team builder. Works well in cross-functional and highly matrixed team environment. Proven track record in meeting new technical challenges while always putting the needs of the customer first.
VP January 2015 to Current
Digital Product Management, SunTrust.com Currently serving as the Senior Digital Leader for the SunTrust Mortgage online experience.
Within my first month at SunTrust, I successfully defined and began execution on the 2015 Mortgage Digital roadmap.
I routinely interface with SunTrust Mortgage C level executives to define and drive a digital strategy for SunTrust.com.
Within six months of joining SunTrust, I created an 18 month tactical backlog in support of the Mortgage Digital Strategy.
By leveraging the Pragmatic Product Management framework, I am currently leading an effort to reorganize the SunTrust.com team from a project delivery team into a Product Management organization.
Leveraging my knowledge of agile methodologies, I am helping to facilitate the technical and business transformation from Waterfall to Agile across SunTrust.
Working on a team of Senior Leaders to transform the Consumer Digital into an Enterprise organization.
Owner of the complete product life cycle for three additional SunTrust.com products.
Director of Product Management October 2009 to January 2015Cybersource, a Visa Company
Possess strong Business Analyst skills with an emphasis on disseminating complex business and technical requirements into the agile development methodology.
I was the leader of the cross functional Product Experience Module team at Cybersource that brought together stake holders from all areas of the company with the common goal of defining and executing the corporate product experience strategy.
Defined, advocated and secured funding for the creation of a Product Experience Roadmap.
Served as the Business Product Manager responsible for global partner reporting integrations including requirements definition and implementation working with companies like Adyen, RBS World Pay, AIBMS, Global Payments, and First Data.
I lead the global Business and Development initiative for the creation of a new Cybersource Universal Management Portal that combined three legacy systems into one.
Served as the lead Product Manager responsible for the creation and delivery of an entirely new suite of financial reports, dashboards and analytical tools providing merchants, resellers and partners the capability to use, analyze and manipulate their data.
Managed a matrixed team as the Delivery Product Manager focusing on all aspects of reporting and reconciliation and repeatedly delivered roadmaps on time and under budget.
Responsible for the prioritization and resolution of product bugs and enhancements for the cross functional Product Experience team.
Director of Product Management May 2004 to October 2009VitalChek, a LexisNexis Company
Provided pre and post-sale support for over 30 clients which involved interacting with the end-users to define project requirements.
Managed and prioritized the initiatives of the development team, and provided ongoing status reports to C level executives.
Product Manager for the EzGov Payment Processing Solution and owned all aspects of the delivery of product management life cycle from planning and budgeting to leading multi-departmental implementation teams.
Responsible for managing all projects related to the EzGov Payment Processing Solution including: requirements gathering, project planning, resource allocation, QA and customer acceptance.
Successfully managed the PCI certification of our Level 1 Service Provider environment including: maintaining documentation, scheduling recurring tasks in the environment and seeing that they were completed, managing the workload of 6 system administrators and working with the auditing team to insure an efficient on-site audit was performed annually.
Negotiated all customer and acquirer contracts and service level agreements with a range of contacts from legal professionals to C level executives.
Chosen by the VitalChek General Manager for a leadership role and sat on an 8 week long panel that promoted and fostered leadership skills within the organization.
Developed and provided reporting to customers that detail trends in their annual processing and provide them with a concise view of their overall processing activity.
Lead Customer Help Desk Technician June 1999 to May 2004Chase Paymentech Solutions
Training Courses/Interests: Pragmatic Marketing Certified Essentials of Management: Succeeding as a New Manager Essentials of Management: Building and Maintaining a Team Essentials of Management: Conflict Resolution Essentials of Management: Developing Good Time Management Habits Understanding and Preventing Social Engineering Integrity Selling: Sales/Support Training Course Customer Focused Account Management : History Business Administration, 1999Keene State College － Keene, NHHistory Business Administration President of the Falcon Hills Home Owners Association.
Training Courses/Interests: Pragmatic Marketing Certified Essentials of Management: Succeeding as a New Manager Essentials of Management: Building and Maintaining a Team Essentials of Management: Conflict Resolution Essentials of Management: Developing Good Time Management Habits Understanding and Preventing Social Engineering Integrity Selling: Sales/Support Training Course Customer Focused Account Management : History Business Administration , 1999
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