Skilled in strategic planning, problem solving, sales building, and local brand building needed for a branch's visibility in this competitive industry.
Summary of Skills
As VP of Operations for 1st Choice Credit Union feature in Atlanta's #1 Magazine showcasing business women.
People you need to know, Leading Ladies in Atlanta Business in 2012.
1st Choice Credit UnionAtlanta, GAVP
Responsible for assisting the credit union President/CEO in the overall management of credit union.
As a member of the senior management team, responsible for ensuring financial stability and member satisfaction commensurate with the best interest of the member, the employees, and the credit union.
Provide input on strategic direction and vision to the CEO.
Under the VP of Operations direction, the credit union also launched new products, established more than a dozen new vendor relationships, re-negotiated in excess of seven major contracts, and implemented business analytics that measure channel productivity, profitability and risk.
Duties and Responsibilities.
Direct and supervise the operational management of credit union employees on a day-to-day basis.
Maintains financial oversight to ensure the operation is efficient and effective.
Participates in strategic action planning process.
The VP of operations in conjunction with the CEO and Board of Directors ensures that the credit union Program Management Plan meets the established goals, timelines.
Ensures all relevant information is exchanged during board meeting.
Work with the CEO in identifying trends in the industry, instituting new programs or products, and evaluating products and services.
Implements and administers Financial Literacy information to the community for housing program.
The VP of Operations, working in conjunction with the President/CEO, has the responsibility for driving operational excellence, and creating a positive employee experience within their credit union through employee engagement and enablement.
The VP of Operations coordinate, and conduct individual and collective training in accordance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Assist the CEO with the financial operating plan (FOP) uses past performances, incomes and expenses to forecast what to expect of the credit union in the following years.
Ensures that public information releases related to the members are accurate.
Obtains status reports on the programs from assigned personnel.
Identifies new-program/products issues and facilitates coordination among program areas.
Possess a deep acknowledgment of customer needs.
Have a clear understanding of what is a true measure of satisfaction to a customer.
Ensures that new programs/products meet strategies and objectives.
Maintain a highly motivated, well-trained staff.
Hold periodic staff meetings.
Identify areas for improvement, changes in procedures, new developments, or changes in services.
Keep staff up to date on trends, exchange of ideas, and general credit union.
Develop and maintain documentation such as organizational charts, Job Action Sheets and documentation relating to responder staff responsibilities.
Responsible for the control of spend on office supplies and employee functions, as well as daily control and approval of overtime.
Work with the auditor to ensure compliance with internal controls.
Ensure that the credit union is in compliance with the federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Manage and control the credit union's operation to provide the safest, most secure, reliable and cost-effective member solution and service delivery.
Assume all responsibilities of the credit union President/CEO in his or her absence.
Assist with maintaining all lending activities within the credit union, insuring compliance with credit union lending policy; assist in development of lending policy, maintain lending activity to meet credit union goals and objectives.
Approve and deny loans, serve as main point of contact for all member requests.
Participates in establishment of annual department budget and monitors performance to budget throughout the year, establish annual sales goals (in conjunction with marketing) for lending programs and initiates action to achieve established goals.
Maintain compliance with all lending regulations; assist with developing procedural changes as compliance requires or new programs demand.
Orleans Public School Federal Credit UnionNew Orleans, LAAssistant CEO
Provided the lowest levels of delinquency, defaults and losses.
Managed 4 collectors.
Attend Bankruptcy (341) meeting.
Handle vehicle repossession.
Monthly recommendation to the Board of Directors for Charge Offs.
Perform Credit Authorization.
Southern University of New OrleansNew Orleans, LABachelor of Science: Business Administration
budget, charts, contracts, Credit, delivery, direction, documentation, driving, senior management, Financial, forth, marketing, meetings, MS Access, MS Excel, exchange, office, monitors, organizational, personnel, Program Management, maintain documentation, sales, strategic, vision
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Companies Worked For:
1st Choice Credit Union
Orleans Public School Federal Credit Union
Southern University of New Orleans
Job Titles Held:
Bachelor of Science : Business Administration
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