CAMS certified experienced Banking Professional
Client-focused experienced Financial Services Professional. Recognised for customer service. Experience of
working with international clients. Detail oriented, pleasant, capable of communicating well at all levels. Good in
presentation and problem solving.
Volunteering, 01/2009 to Current
Business Analyst, 12/2007 to 12/2008 Thesys Technologies
Thesys Technologies is a Temenos T24 Certified Services Partner, acquired by Capgemini in 2010.
Headquartered in Geneva, Temenos Group AG is a provider of Banking Software solutions to Retail, Corporate, Private, Islamic, Microfinance and Community banks.
Involved in understanding and analysing business process requirements through data analysis, process Analysis, and Interviewing users.
Documented the requirements, conducted gap analysis and coordinated between the Business and Project Technical team.
Presented Temenos T24 Core Module Products to the clients.
Helped in writing User Manuals.
Designed and executed test cases, involved in test incidence log, follow up and resolution.
Handled Post production support and Training.
Clients: Exim Bank, Bangladesh - T24 Implementation Acleda Bank Plc, Laos, Cambodia - Temenos T24 ver.
R7 Implementation Banco Multiva, Mexico Selected Accomplishments: Helped the Project team to finish the tasks in a timely manner to deliver the projects on time Improved Client service with good communication, presentation and problem solving skills Handled post project issues successfully.
Assistant Manager, 10/2004 to 01/2007 IndusInd Bank Limited
IndusInd Bank Limited is a Mumbai based Indian Private Sector bank established in 1994.
The bank offers commercial, transactional and electronic banking products and services.
IndusInd Bank has 638 branches, and 1238 ATMs spread across 392 geographic locations of the country as on 30 September 2013 with 2 representative offices, one each in London and Dubai.
Communicated with clients on account opening and maintenance issues.
Completed client KYC profiles and forms.
Reviewed client documentation as per the guidelines issued by Reserve Bank of India.
Handled routine transactions, Cash, ATM Operations, assisted in reconciliation, Clearing, Payments processing, Fund Transfer, and Teller functions.
Involved in opening and operation of various types of Deposit Accounts, Loan Accounts, and depository accounts.
Monitored and Reported suspicious transactions.
Handled Collections and Legal process to Recover the overdue Accounts.
Was responsible for customer queries, Complaints and timely service.
Established strong customer relationships.
Selected Accomplishments: Achieved 100% branch advance and deposit targets and appointed as a single point of contact for individual customer and corporates.
Earned reputation for excellent customer service and problem solving abilities for corporate clients like "Robert Bosch", Wipro, Non Resident Indians (NRIs) and domestic customers.
Supplemented the efforts of the Manager and other team members in getting a good Audit rating for the branch during Inspection and Audit Appointed as 'Cluster Executive - MIS' by the corporate office to collect and compile various reports from 7 branches in the region.
Groomed and mentored junior colleagues.
Clerk, 10/1991 to 09/2004 Cauvery Kalpatharu Bank
Established in 1973 by Government of India, Cauvery Kalpatharu Bank has become a household name for Micro Finance in its area of operation.
The Bank was recognized at a Micro-Credit summit campaign, Washington and Canadian International Development Agency and repeatedly by NABARD (National Bank for Agriculture and Rural Development) for its role in micro-finance.
Involved in opening and monitoring of various type of deposit and loan accounts as per Reserve Bank of India's KYC and Customer Due Diligence (CDD) guidelines.
Handled client documentation, Cash, Payments, Teller and Back Office functions.
Conducted field visits, post sanction follow up and recovery.
Assisted senior management in collections.
Worked in the legal department of Bank and helped the Chief Manager (Legal) in filing suits, issue notices and coordinated with Bank Attorneys.
Reports: Involved in the preparation of Monthly/Quarterly/Annual reports.
Conducted customer meets and handled their complaints and grievances.
Established self-help groups.
Selected Accomplishments: Formed over 100 Self-Help groups to promote Banking habits among rural people Worked closely with the recovery team and took steps to collect the debts by persuasion and renewals.
Resulted in 25 % increase in the branch profits.
Bachelor's Degree: Law, Mysore University - Law
Bachelor's Degree: Commerce, Mangalore University - Commerce
ACAMS: Association of Anti-Money Laundering Specialists ACAMS Northern New Jersey Chapter Careers in Transition Group, Bergen County NJ: Professional Net Working Group The Breakfast Club of NJ, East Brunswick NJ: Professional Net Working Group Certifications and Training CAMS: Certified Anti-Money Laundering Specialist (ACAMS, Miami, FL): Nov 2013 to Current SAR (Suspicious Activity Reports) writing workshop by ACAMS Northern NJ Chapter: November 2014 Volunteering Union Public Library, Union NJ: 2009-2010 Wesley Hall Preschool, Westfield NJ: Sep 2013-May 2014 Trail Work Project, Nature Trail Center, Watchung NJ: June 2014 Christopher Academy, NJ: Sep 2014 to present: Secretary, Parents Association.
ATM, banking, business process, Credit, Client, Clients, excellent customer service, data analysis, Development Agency, documentation, Due Diligence, senior management, filing, Finance, forms, Geneva, Government, Legal, Office, MIS, persuasion, Plc, problem solving, problem solving skills, process Analysis, Reporting, Retail, summit, User Manuals, type, Annual
reports, Annual Reports