Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Service oriented call center representative with bilingual English-Spanish (written and verbal) communication skills.  Twelve years of experience in customer service including 10 years in high volume call centers. Proven ability to field customers’ questions and concerns in a courteous manner. Key skills include multi tasking, fast and efficient data entry, business math, quick grasp of new concepts and information as well as adaptability to change.
  • Typing 45+ words per minute
  • Advanced math and computer skills
  • Customer Information System (CIS)
  • Proficient in Microsoft Office Suite
  • Written and oral communication with proper grammar and spelling
  • Fluent Spanish speaker with ability to read and write
  • Ability to deescalate difficult situations by using empathy and listening
Volunteer- Troop Leader, 05/2016 to Current
Kennelwood IncGlen Carbon, IL,
Successfully established new troop and implemented curriculum. Coordinated volunteer opportunities for girls 5 to 7 years of age. Planned weekly meetings, extra curricular trips, and  fund raising events. Creates schedules, newsletters and social media updates to effectively communicate with parents and troop support. Regularly attends training and area leader meetings. Opened troop bank account and manages funds with integrity and transparency. Served as Cookie Manager, taking responsibility for scheduling cookie booth sales, handling cash and credit card transactions. Responsible for tracking individual girls' sales records, balances and rewards and remitting to local council. Responsibly handled, accounted for and deposited over $4k in cash and checks from troop sales and fund raisers. 
Sole Owner (Self Employed), 05/2014 to Current
Trek Bicycle CorpMinneapolis, MN,
Successfully initiated a creative business venture with self sustaining profits and a growing customer base. Designs and manufactures custom stickers, vehicle graphics, and apparel for personal and business use. Created designs and personalize products for companies such as Tidy Turtles LLC, Tactical Woodworks LLC, Cost Less Auto Parts, and Tucson Electric Power's Material Operations department. Demonstrated self-discipline and time management skills necessary for balancing a work from home lifestyle with client's around the clock needs, often being required to meet tight production dead lines in order to fulfill customer satisfaction and surpass expectations.                                                     
Customer Care Representative (Call Center), 12/2004 to 10/2013
Tucson Electric PowerCity, ,
Bilingual customer service representative. Fielded incoming calls for customers of Tucson Electric as well as gas and electric customer of Unisource Energy Services. Established new customer accounts, processed service connections, disconnects and transfers.  Dealt with wide range of concerns such as billing questions, payment arrangements, high bill complaints and reports of hazards or emergencies. Undertook opportunity to learn credit and collections procedures and helped write training and reference manual for future rotations. Worked harmoniously with credit team where teamwork was often needed to complete interdepartmental deadlines on time. Maintained neat and organized work station as well as professional appearance including adherence to office dress code at all times.
Senior Loan Servicing Representative, 08/2002 to 12/2004
APAC Customer ServicesCity, STATE,
Assisted customers for Washington Mutual Home Loans.  Promoted to senior representative after 6 months in entry level position.  Duties include taking over escalated calls such as when a customer requests a supervisor or has a very complex situation requiring special attention.  Worked help desk. Coached loan specialists who are our customers first line of contact.  Took ownership of issues and followed through to final resolution. Sent faxes or e-mail to internal department to initiate research, request documents and coordinate solutions. Communicated with customers in a professional manner in English and Spanish.  Received bonuses for exceeding individual standards in quality, attendance and calls per hour.  Lead team to meeting servicing goals and exceeding quality standards. 
Sales Associate, 2001 to 07/2002
AAFES, Base ExchangeCity, STATE,
Duties included providing high quality customer service to military members and their families in a retail sales environment, making customers feel welcome, helping to locate requested goods and services, sharing product knowledge, assuring that products remain fully stocked, providing rain checks or alternate discounts when sale items unavailable. Participated in inventory taking and creating seasonal merchandise displays.
High School Diploma: , Expected in 1998
Andress High School - El Paso, TX
Completion of Advance High School Program. Lettered in Drill Team, participated in Ensemble Choir. Completed 4 years of  Army JROTC, attained Officer rank of Captain taking on leadership role over all Cadets in the period as their Company Commander. 

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School Attended

  • Andress High School

Job Titles Held:

  • Volunteer- Troop Leader
  • Sole Owner (Self Employed)
  • Customer Care Representative (Call Center)
  • Senior Loan Servicing Representative
  • Sales Associate


  • High School Diploma

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