Managed and developed a portfolio of middle net worth and small business customers processing over 25 loan applications per month.
Learned over 6 new computer systems for operations, banking and monthly remittances, global treasury, loans, personal banking and trust operations.
Received 5 out of 5 rating on Customer Service Survey for service, job knowledge and availability.
Managed and directed a staff of 72 people within 3 departments providing billing services to over 200 colleges and universities around the United States.
Developed departmental budget of $750,000.00 successfully monitoring and resolving all related issues.
Implemented and Maintained an accounts payable system that managed 100% of receivables
Designed and maintained audit program with risk based approach on all FBOP Corporation departments to include compliance with various Federal, State and Corporate Regulations
Designed and maintained a Microsoft Access system used to extract data for all audit routines.
Perform various administrative, managerial and business functions for the Center Director
Prepared general ledger entries, maintained records and files, reconciled accounts, prepared consolidated internal and external financial statements, learned and mastered general ledger system, CME systems, accounting systems.
Performed pre-exam, fieldwork, and post-exam audit programs with a risk based approach on all FBOP Corporation departments specializing in loan operations.
Performed primary review of all audits. Designed, implemented and maintained a training program for all Revenue Audits. Responsible for update of all Audit Programs. Presented audit findings to firm management. Designed and documented system routines in various software programs (Excel, Word, Access and Power Point) to effectively gather and organize data to perform fee audits and revenue audits.
Managed and developed a Pilot program for the Gas Services Division. Assisted program users solving all operation issues. Approved credit for McDonald Restaurant owners doing in depth credit analysis. Managed loan operations systems.
Sold a variety of financial products, processed treasury wires utilizing proper controls, placed first in every sales category and chosen to represent Bank at the Auto Show creating 157 new loans in one week.
Involved in accounting, monthly billing remittance, banking, pricing, contract rate changes, collections, credit, client relationship, customer service and computer services.
Fee Section Supervisor, Trust Department
Sales Manager, Personal Financial Services
Service Manager, Global Trading
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