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Volunteer Coordinator Resume Example

Resume Score: 80%

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VOLUNTEER COORDINATOR
Professional Summary

Dependable and devoted offering excellent organizational abilities, problem solving, and analytical skills. Adept at critical analysis developing comprehensive reports for management and working as part of a team. Accomplished in directing volunteer-staffed programs and introducing strategies to improve program functions.

Work History
The Legacy Center - Volunteer CoordinatorHuntsville, AL03/2020 - Current
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Tracked volunteer applications and conducted background checks to facilitate participation in The Legacy Center's volunteering programs.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Increased customer service success rates by quickly resolving issues.
Percell Properties - Administrative AssistantHuntsville, AL12/2018 - 03/2020
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Managed accounts payable and receivable
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
Via Health, Fitness & Enrichment - Special Events VolunteerMobile, AL04/2017 - 08/2017
  • Provided information about current and future events at facility.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participation in a service project for the City of Mobile
  • Internship providing opportunity to combine academics with practical experience dealing with senior living relationships
  • Interacted and communicate with Partners to develop statics reports
  • Provided recommendations from surveys to provide better operating environment
  • Entered name and phone numbers of potential Partners/Donors for future reference in database
  • Communicated leadership, environmental stewardship, and community service
Kinnucan Enterprises Inc. - Customer Service RepresentativeMadison, AL09/2012 - 11/2014
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Affiliations

Delta Sigma Theta Sorority, Inc. 2016

Volunteer

November 2014 to December 2017

Planning Committee Hours per week: Various

Miles Blackwell Foundation
Rosalyn Blackwell, Founder, (256) 714-2353

Successfully implemented and managed Christmas in July project. Project provided school supplies and clothes to the community of over 400 kids. Developed and managed Giving with Kindness that provides Christmas for over 100 families. Assisted in executing inventory action plans and problem solve to support foundation in meeting and exceeding budget requirements. Purchased supplies and clothing from various vendors for over 400 kids. Facilitated project meetings to ensure that purchasing, planning, and organizing events remain on schedule. Coordinated cross functional activities within the foundation. Establish and update master calendar for annual events. Develop and improve processes and procedures with after action reports after each event. Facilitate a forecast of inventory and supplies for each event annually. Coordinated with children and parents to clarify need and ensure accuracy.

Skills
  • Team Leadership
  • Interpersonal Communication Skills
  • Schedule Coordination
  • Event Planning
  • Fundraising
  • Training Coordination
  • Program oversight
  • Mission-oriented
Education
12/2017University of South AlabamaMobile, ALBachelor of Arts: Sociology
University of PhoenixTempe, AZMBA: Business
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Legacy Center
  • Percell Properties
  • Via Health, Fitness & Enrichment
  • Kinnucan Enterprises Inc.

School Attended

  • University of South Alabama
  • University of Phoenix

Job Titles Held:

  • Volunteer Coordinator
  • Administrative Assistant
  • Special Events Volunteer
  • Customer Service Representative

Degrees

  • Bachelor of Arts : Sociology
    MBA : Business

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