volunteer resume example

• Greeted and seated customers at tables. Took orders and provided recommendations based on customer preferences, increasing customer satisfaction and sales.
• Responded to over 100 in-person and phone customer orders/inquiries each day. Provided high levels of customer service through active listening and engagement skills.
• Triaged orders and communicated with kitchen staff to maximize efficiency and reducing customer wait time for all types of orders by 25%
• Operated cash register to receive payments by cash, check, and credit card. Helped restaurant management keep track of restaurant sales and profits.
• Conducted inventory for items, and ordered needed supplies for front-of-the-house
• Packaged to-go and delivery orders and served customers dining in.
• Ensured a clean and sanitary environment for customers through constant cleaning and sanitizing
• Trained new team members in cash register operation, stock procedures and customer services.

• Organized group learning sessions of over 30 individuals aged between 6-18 years old
• Assisted with and implemented programs, events, activities, and community and public events
• Promoted community resources through printed marketing material, email newsletters and social media campaigns
• Followed directions from supervisors and completed tasks within appropriate timeframe
• Entered data into computer systems, updating records and files with new information to provide parents with appropriate and timely information

• Responded to over 100 in-person and phone customer orders/inquiries each day. Provided excellent customer service for to-go, online, and in-person orders
• Prepared menu items using artisanal techniques staple to the gelato chain.
• Monitored inventory of cafe supplies and ingredients and facilitated replenishment of shortening supplies
• Helped customers find specific products, answered questions and offered product advice.

• Oversaw a team of 6 employees, including waiters and cooks. Ensured all employees followed safety protocols. Delegated tasks to employees efficiently to maximize team performance and sales.
• Maintained restaurant inventory and operations and collaborated with the restaurant owner to resolve supply shortages and facility issues during the pandemic.
• Oversaw opening and closing of restaurant, ensuring the facility’s cleanliness for operation the following day
• Managed restaurant’s social media pages to increase restaurant popularity and customer base by 50%

Cashier, Waitress, and Cook June 2018 - March 2020

• Greeted, took orders and served customers, providing excellent customer service. Prepared menu items to serve.

• Summer Youth Employment Program in Office Management
• Digitized and organized client financial documents for easy access for company’s accountants.
• Contacted potential clients to inform them of our upcoming accounting seminars, increasing client recruitment
• Set up conferencing meetings with personnel, clients, and remote offices
• Provided help to mail room staff by sorting incoming mail and distributing to appropriate employees.