Volunteer with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Cash handling expertise
Advanced clerical knowledge
Rapid 10-key data entry
Rapid data entry skills
Excellent time management skills
Volunteer01/2014 to 05/2014 Okefenokee National Wildlife Refuge – Folkston, GA
worked in the bookstore/visitor center running the cash register, balancing receipts at closure, counting and recording inventory and answering visitor's questions.
Roved the auto tour and manned the historic homestead answering visitor questions, watching for safety violations, and providing information.
Volunteer10/2013 to 12/2013 Sam D. Hamilton Noxubee National Wildlife Refuge – Starkville, MS
answered questions from
public regarding hunting permits, helped with group tours of visitor center and
cleaned the visitor center, office and staff kitchen.
Volunteer04/2013 to 08/2013 Muskatatuck National Wildlife Refuge – Seymour, IN
cleaned the visitor center, headquarters office and maintenance office.
Organized tools in the maintenance shop, stained decks at the office and visitor center and picked up trash.
Volunteer11/2012 to 03/2013 Imperial National Wildlife Refuge – Yuma, AZ
worked in the bookstore running cash register and balancing receipts at closure.
Assisted with the Junior Duck Stamp Program entering art entries into database and helping with set up for judging.
Did several presentations at schools promoting the Junior Duck Stamp Program and dropped off packets to art teachers for students to enter the contest.
Volunteer02/2012 to 03/2012 Havasu National Wildlife Refuge – Needles, CA
matched receipts to credit card statements, answered telephone, did a variety of jobs at maintenance shop in preparation of safety inspection, scraped buoys, picked up trash, replaced signs, planted trees, and other duties as required.
Volunteer09/2011 to 12/2011 Muleshoe National Wildlife Refuge – Muleshoe, TX
organized refuge historical documents, edited Articles of Incorporation for Friends group, helped with deer surveys and crane counts, trash pick-up and helped restore the resident's quarters.
Organizer01/2009 to 01/2010 Colorado Wins – Denver, CO
Recruited membership by house visits and via telephone.
Organized and facilitated monthly membership meetings.
Trained members to facilitate monthly meetings.
Visited facilities monthly to answer questions, recruit members and pass out new information that affects state employees.
Administrative Assistant II01/2002 to 01/2009 Colorado Department of Corrections – Canon City, CO
Answered inquiries from general public, inmate population and staff.
Established and revised office procedures.
Typed correspondence, reports, memos and prepared statistical data for monthly and quarterly reports.
Established and supervised volunteer programs.
Tracked volunteer hours and inmate participation.
Reported statistics monthly, quarterly and annually to DOC Headquarters.
Tracked budget for Education, Food Service, Case Management and Library on budget tracker.
Supervised inmate Chaplain Clerk and inmate Library Clerk.
Maintained personnel files, documents and records.
Correctional Officer I01/2001 to 01/2001 University of Southern – Pueblo, CO
Conducted formal and informal counts and accurately recorded and reported count results.
Searched inmate cells.
Coordinated the varied duties of the control center.
Monitored inmate movement in cell house and yard.
Orientated incoming inmates and assisted with property.
Accurately completed daily moves as needed.
Instructed and counseled inmates in facility policies, rules and procedures.
Coordinated inmate movement to and from appointments.
Searched inmates, cells, common areas and grounds.
Prepared written incident reports relative to facility regulations.
Monitored inmate meal service.
Inspected facility and grounds for security adherence and violations.
Analyzed and evaluated attitude and behavior of inmates.
Accumulated intelligence information and submitted written report to supervisor.
Assistant Grant Evaluator01/1998 to 01/2000 Attended University of Southern – Pueblo, CO
Organized and conducted focus group meetings, created surveys and typed correspondence, forms and memos.
Conducted individual interviews in person and via telephone.
Summarized information received, accurately performed data entry duties and documented inconsistencies.
Supported fellow employees and solved problems as they arose.
Kept accurate records, maintained files and provided phone coverage.
Tubemaker I01/1995 to 01/1997 Rocky Mountain Steel Mills – Pueblo, CO
Worked independently to maintain a clean and efficient work environment.
Supported fellow employees on Charger, Discharger, Crane Hooker and Forklift duties.
Communicated effectively with fellow employees to solve problems and ensure maximum output of product.
Maintained accurate records for inventory.
MLS/Membership Coordinator01/1994 to 01/1995 Pueblo Association of Realtors – Pueblo, CO
Maintained complete and accurate membership information for local, state and national agencies.
Assisted in implementing new computer program for multiple listing service and instructed Realtors on operation of new program.
Performed accounts payable and receivable functions.
Supervised bookkeeper and temporary personnel.
Established and revised office procedures.
Set up and supervised classes for Realtors.
Bachelor of Science: Sociology2000University of Southern Colorado-
Associate of Arts: English1993Miami University-