Detail-oriented Case manager excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Managed a caseload of more than 60 clients at any given time.
Promoted to Manager of Satellite Services after 3 years of employment..
Assisted more than 100 clients a year in obtaining housing, education and employment.
Intro to American Sign Language Human/CLient Rights DD/Delivery System(Past, Present, Future) Empowerment, Approach to Gentle Teaching Non-Violent Crisis Prevention Intervention Fiscal Business Health Care Service Coordination Social Role Valorization Fire Safety Dialectical Behavior Therapy Introduction to H.I.P.P.A.
Leadership and Decision Making in teams. Role of the Supervisor. Handling Challenging Situations
Explained program offerings and requirements to clients and answered related questions.
Kept up-to-date, thorough and accurate case files.
Represented the agency to government, funding and field sources at meetings and conferences.
Referred clients to partner agencies for additional services.
Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Entered client data in a centralized database and maintained up-to-date case records for all clients.
Collaborated with team members to identify and accomplish agency objectives.
Oversaw the intake process for all new clients.
After one year of Direct Support I accepted a management position. I supervised approximately 10 employees ensuring company policies were adhered to, actively pursuing education and training for all assigned employees, vendors,completed regular written supervisions and evaluations for assigned employees. I worked with the area agency, vendors, and agencies in the region to enhance interagency relationships. Prepared and maintained requirements for certification.Assisted in the review and preparation of annual program budgets.
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