Qualified costumer service with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 12 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Creative problem solver
Exceptional communication skills
International sales support
Strategic sales knowledge
Credit card processing
Multi-line phone talent
POS systems expert
Proficient in cash management
Shipping and receiving professional
Cash flow management
Visitor ServicesJul 2006 - Jan 2013 American Museum Of Natural HistoryCentral park 79th ST. New York, NY
Greeted customers entering the museum to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and museum promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Operated a POS system to itemize and complete an average of number customer purchases.
ServerMay 2000 - Jun 2006 Franklin General Hospital /Coffee ShopValley Stream, NY
Replenished supplies, bags and other materials at each cash wrap.
Built long-term customer relationships and advised customers on purchases and promotions.
Inspire others with enthusiasm and positive energy.
Present a professional, positive image that reflects well in the organization.
Recreation LeaderJan 1998 - May 2000 Lawrence Nursing Care CenterFar Rockaway, NY
Supervise residents to insure a safe and enjoyable experience.
Greet resident's family members on visits.
supervise residents in maintaining a clean, safe environment and implement all safety training requirements.
promote classes and special events.
High School Diploma: 1996 Martin Van Burean High SchoolHillside, NY