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Visitor Services Resume Example

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VISITOR SERVICES
Professional Summary
Qualified costumer service with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 12 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • International sales support
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Proficient in cash management
  • Shipping and receiving professional
  • Cash flow management
Work History
Visitor ServicesJul 2006 - Jan 2013
American Museum Of Natural HistoryCentral park 79th ST. New York, NY
  • Greeted customers entering the museum to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and museum promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Operated a POS system to itemize and complete an average of number customer purchases.
ServerMay 2000 - Jun 2006
Franklin General Hospital /Coffee ShopValley Stream, NY
  • Replenished supplies, bags and other materials at each cash wrap.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Inspire others with enthusiasm and positive energy.
  • Present a professional, positive image that reflects well in the organization.
Recreation LeaderJan 1998 - May 2000
Lawrence Nursing Care CenterFar Rockaway, NY

  • Supervise residents to insure a safe and enjoyable experience.
  • Greet resident's family members on visits.
  • supervise residents in maintaining a clean, safe environment and implement all safety training requirements.
  • promote classes and special events.
Education
High School Diploma: 1996
Martin Van Burean High SchoolHillside, NY
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Resume Overview

Companies Worked For:

  • American Museum Of Natural History
  • Franklin General Hospital /Coffee Shop
  • Lawrence Nursing Care Center

School Attended

  • Martin Van Burean High School

Job Titles Held:

  • Visitor Services
  • Server
  • Recreation Leader

Degrees

  • High School Diploma : 1996

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