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virtual client care coordinator resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Self-motivated Virtual Assistant with strong organization, client-facing and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.

Skills
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Customer Account Management
  • Data Entry and Maintenance
  • CRM Software
  • Inbound and Outbound Calling
  • MS Office
  • Administrative and Office Support
  • Inventory Management
  • Microsoft Office Suite
  • Computer Proficiency
  • Time Management
  • LiveChat Messaging
  • Business Development
  • Strong Organizational Skills
  • Schedule Management
  • Writing and Editing
  • Document Sorting
  • Calendar Management
  • Customer Service
Experience
03/2023 to Current
Virtual Client Care Coordinator Wellpath Portsmouth, VA,
  • Completed required paperwork and followed up on missing information.
  • Oversaw team of client care professionals to expertly handle needs of more than 15 calls per day.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Used telephone, email and web chat services to answer customer questions.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Coordinated services for clients based on individual needs by matching clients with therapists.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
03/2022 to 04/2023
Virtual Project Assistant My VAAS Inc. City, STATE,
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Facilitated communication between team members regarding project tasks and deadlines.
  • Managed project calendars, adjusted timelines and adhered to deadlines.
  • Coordinated with Clients, Project Managers, CEO and Social Media Managers to understand project needs and provide needed support to meet targets.
  • Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
  • Troubleshot workflow issues and escalated complex problems to project managers.
  • Evaluated team member productivity and updated progress reports.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Managed social media accounts to create content and respond to comments and messages, improving online business presence.
  • Assisted in market research to understand business trends and boost business strategy.
  • Collected email addresses of potential leads to conduct cold outreach and grow contact list.
  • Generated leads to business by writing blog posts, website copy and social media posts.
08/2021 to 01/2023
Clinical Administrative Assistant DaVita City, STATE,
  • Reviewed medical records for accuracy and completion as required by insurance companies.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Confirmed patient information, collected copays and verified insurance.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Maintained current, organized and efficient office inventories.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
01/2019 to 07/2021
Hybrid Executive Administrative Assistant ICan Think Positive, LLC. City, STATE,
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Managed daily invoices, reports and proposals.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Education and Training
Expected in 06/2025 to to
Master of Arts: Clinical Social Work
Walden University - Minneapolis, MN
GPA:
Expected in 12/2020 to to
Bachelor of Arts: Psychology
Clayton State University - Morrow, GA,
GPA:

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Resume Overview

School Attended

  • Walden University
  • Clayton State University

Job Titles Held:

  • Virtual Client Care Coordinator
  • Virtual Project Assistant
  • Clinical Administrative Assistant
  • Hybrid Executive Administrative Assistant

Degrees

  • Master of Arts
  • Bachelor of Arts

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