Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Employee with talent for accuracy and proficiency. Strong knowledge of Payroll Processing, Human Resources, Benefits Administration, and Accounting. Communicative and team-oriented with proficiency in Microsoft Office, ADP Payroll Plus, Navigator, CDK IntelliDealer, and QuickBooks, . Proven history of fostering initiative to meet team, individual and management objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments.

  • Benefits and Payroll
  • ADP Payroll Plus Proficiency
  • Working Knowledge of QuickBooks Software
  • Expert Microsoft Office Programs Experience
  • Accounts Payable Accounts Receivable
  • Active team Player
  • Detail-oriented
  • Highly Organized
  • Customer Service Oriented
  • Time Management Skills
  • Fast Learner
  • Highly Dependable
  • Confidentiality
  • Superb Interpersonal Skills
  • Staff Recruiting and Retention
  • Process Payments
  • Clerical Support Documentation
  • Compiling Data
  • Tracking Leave
  • Producing Reports
  • Recordkeeping
06/2020 to Current
Accounting Clerk Altura Credit Union Banning, CA,
  • Processed both outgoing and incoming payments and invoices (Accounts Receivable and Accounts Payable).
  • Supported clerical and administrative needs of senior department staff.
  • Reconciled GL accounts and entries.
  • Entered invoices into account software (CDK IntelliDealer), updated accounts and identified aging balanced ready for collections activities.
  • Resolved billing discrepancies by completing detailed research and analysis.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Handled sensitive and confidential employee information with complete discretion.
  • Recruited candidates and scheduled interviews to fill vacant positions.
  • Developed and maintained company documents.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Processed all onboarding paperwork for new hires and rehires.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Supported 65 employees at all levels, including executive leadership.
  • Filed documents, Sales Records, Equipment documents, & Employee files
  • Supported 65 clients in enrolling personnel and administering employee benefits.
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Identified, researched and resolved issues with hours worked.
  • Prepared and Managed weekly payroll for team of salaried and hourly employees.
  • Used ADP Payroll Plus to process Payroll and maintain employee records.
02/2017 to 06/2020
Virtual Assistant Northwest Spine & Pain Medicine Manchester, NH,
  • Delivered administrative support each day, to include answering phone calls, scheduling appointment requests, responding to emails and providing the best customer service possible.
  • Responsible for 4 to 5 clients at a time, while also assisting my boss with her workload as requested. (All of whom are out-of-state)
  • Organized day by prioritizing responsibilities per each client.
  • Working knowledge of Quickbooks.
  • Working knowledge of Microsoft Outlook 365 and Dynamics.
  • Scheduling Knowledge of Google Calendar and others alike.
  • Excellent Communication Skills.
  • Can type 40+ words per minute.
  • Acquired access to clients personal information for working purposes.
  • Created and Maintained policies and procedures for each client.
  • Excellent Multi-tasking skills.
  • Excellent knowledge of Word, Excel, and PowerPoint.
  • Created and Maintained Spreadsheets.
  • Created PowerPoint Slide shows for presentations.
  • Created and collected on Invoices for clients.
  • Created DocuSign Agreements for clients.
  • Maintained follow-up procedures with customers and clients daily.
11/2013 to 04/2014
Administrative Assistant G2 Secure Staff Charlotte, NC,
  • Greeted tenants and potential clients with the best customer service possible.
  • Maintained a high level of professionalism.
  • Answered incoming calls and directed messages to the correct party.
  • Greeted visitors and escorted them to their destinations.
  • Spoke to tenants about their concerns.
  • Scheduled maintenance appointments and followed up.
  • Maintained spreadsheets.
  • Worked on special projects, taking the lead on important project initiatives for family events held at the community center.
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from manager.
  • Filed and retrieved documents.
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.
  • Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
06/2010 to 06/2011
Information Technology Support Technician National Lutheran Communities & Services Staunton, VA,
  • Accurately ensured the smooth and effective operations of the Credit Union's Information and Operating systems.
  • Accurately performed Datasafe computer operations in a timely manner.
  • Conducted data processing jobs and confirmed they were completed successfully by utilizing Enterprise Scheduler and Optical (ApplicationXtender) for verification.
  • Acquired working knowledge of credit union procedures.
  • Answered IT Help Desk phone in a professional and timely manner and assisted employees as requested.
  • Actively developed and maintained IT system procedures for the department.
  • Actively participated in the new hire process by helping employees set-up their computer access and accounts.
  • Executed daily assigned programs in a timely manner with zero errors.
  • Actively assisted with hardware maintenance, software upgrades, troubleshooting, and repair.
  • Working knowledge of Active Directory, Datasafe (Navigator), VM Ware (VShere Client), Enterprise Scheduler, and Optical (ApplicationXtender).
  • Actively tested new procedures in Test Navigator, before the company took that procedure.
04/2005 to 11/2009
Human Resources Coordinator Loews Hotels Tucson, AZ,
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Processed human resource paperwork, once completed and reviewed, in a timely manner.
  • Actively involved in the Open Enrollment process for the company by visiting the branches and explaining the employee benefits and forms accurately.
  • Researched and processed all payroll, COBRA, disability and FMLA issues and paperwork then followed up until the case was closed.
  • Completed employee employment verifications and unemployment paperwork in a timely manner.
  • Accurately prepared departmental reports and requests for employee data as needed.
  • Assisted management staff in annual year-end processes and data audits.
  • Actively participants in a team setting.
  • Accurately reviews invoices and corrects errors in a timely manner.
  • Maintained department copiers, printers, and fax machines.
  • Accurately processed the department supply order.
  • Answered department phone in a professional and timely manner along with directing calls and taking messages effectively.
  • Assisted management staff in annual year-end processes and data audits.
  • Sent notices to employees regarding expiring documentation.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Collaborated with the Human Resources department on annual updates of the staff handbook.
  • Entered personnel data into a central database.
  • Addressed and resolved general payroll-related inquires.
Education and Training
Expected in
Bachelor of Science: Management Information Systems, Management
University of West Florida - ,
Expected in 01/2002
Associate of Arts: Business
Pensacola Junior College - ,

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School Attended

  • University of West Florida
  • Pensacola Junior College

Job Titles Held:

  • Accounting Clerk
  • Virtual Assistant
  • Administrative Assistant
  • Information Technology Support Technician
  • Human Resources Coordinator


  • Bachelor of Science
  • Associate of Arts

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