victims advocate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Caring Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality care for clients and families.

  • Community Outreach
  • Website design
  • Digital graphics
  • Multitasking
  • Decision-making
  • Active listening
  • Analytical
  • Microsoft Office expertise
  • Project management
  • Fluent in Spanish
  • Good work ethic
  • Problem resolution
  • Organization
  • Team building
  • Communication
  • People skills
  • Relationship building
  • Computer skills
Victims Advocate, 02/2021 to 10/2022
State Of North CarolinaLenoir, NC,
  • Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
  • Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
  • Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained and developed community relationships to support various client referrals.
Pharmacy Technician, 01/2020 to 11/2020
Eyemart ExpressCedar Park, TX,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Optical Sales Associate, 01/2019 to 01/2020
State Of North CarolinaWaynesville, NC,
  • Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.
  • Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
  • Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
  • Computed purchases and received and processed cash or credit payment.
  • Exchanged merchandise for customers and accepted returns.
Pharmacy Technician, 09/2017 to 07/2018
Whole Family Health CareCity, STATE,
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Processed prescription transfer requests from competitors.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Established and updated patient profiles, medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
Education and Training
: Human Services, Expected in 12/2022 to Indian River State College - Ft. Pierce, FL
Associate of Arts: Pharmacy (Pre-Pharmacy), Expected in 05/2017 to Indian River State College - Ft. Pierce, FL
High School Diploma: , Expected in 06/2014 to Okeechobee High School - Okeechobee, FL
  • Licensed Pharmacy Technician - 2015

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Resume Overview

School Attended

  • Indian River State College
  • Indian River State College
  • Okeechobee High School

Job Titles Held:

  • Victims Advocate
  • Pharmacy Technician
  • Optical Sales Associate
  • Pharmacy Technician


  • Associate of Arts
  • High School Diploma

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