Hardworking and driven sales management professional offering 12 years of experience training and supervising sales staff and customer service relations. Meeting aggressive business goals while planning and implementing sales strategies over a multi-county territory. Developed and maximized project sales. Diligent in building and revitalizing customer engagement, conflict resolution, and customer retention. Slashed business & administration costs 30% by negotiating prices and fees, while ensuring the continuation and enhancements of services . Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
1. Scheduling - Organized technician schedule for customer jobs.
2. Sourced qualified candidates utilizing various web technologies, social media, resume databases and referrals from networking events while reducing the hiring costs by 35%
3. Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.
4. Maintained a customer satisfaction rate of 95% for 2018
5. Carried out retention calls with unsatisfied customers, convincing 20% of them to keep their account.
6. Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation
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