A focused business professional with proven leadership credentials coupled with 15 years of sound experience in financial services and operations management that can drive technology initiatives, budget maintenance, revenue growth, department stability, process efficiencies, and influence personnel development to achieve the strategic and profitability goals of your organization.
BNY Mellon Alternative Investment Services is a full service administrative provider focused on managing the operations of alternative investment products inclusive of integrating services such as fund accounting, transfer agency, custody and cash management.
Manage a staff of 17, including 3 supervisors, whose responsibilities consist of managing the investor servicing needs for various Hedge and Private Equity funds/client's Alternative Investment products.
Maintain service levels and maximize any opportunities that promote productivity and streamline efficiencies.
Collaborate with the Senior Management on budget estimation, managing personnel costs, and prioritizing Technology enhancements across all clients in order to promote effective management of business overhead cots.
Manage the new client on-boarding process for the Investor Servicing relationship.
Lead client meetings to discuss current and future state goals, identify cross selling opportunities, as well as, methods we could explore to increase the effective management of their Operational needs.
Motivate and develop staff to promote professional and superior growth in business competencies and etiquette.
Pilot key projects which targets key areas for processing improvements through technology.
Wachovia Bank is a leader in “Correspondent and International Banking” that delivers a wide array of financial services throughout the international market that includes: settlements of letters of credits, trade payments, and telecommunications operations
Directed staff of 12 operations analysts whose duties consist of processing Swift, Telex, and Courier bank-to-bank reimbursement transactions for Wachovia International Trade Operations' clienteles.
Managed the accurate processing of over 360 authorities, 180 amendments, and 350 international payments totaling over 10+ million dollars daily.
Managed department and personnel productivity, to ensure that the daily department goals were met and high processing efficiency maintained.
Completed Business Self Assessment Audits to certify compliance with Bank regulations and the department's processing procedures are upheld.
Led various Corresponding Banking Risk projects geared at identifying and mitigating potential areas of risk exposure.
Trained and educated employees/customers, domestically and internationally, on the bank-to-bank reimbursement product, all processing functionalities, and all bank/department policies and procedures.
Wrote Operation System Enhancement Requirements, Created test scripts and Led various User Acceptance Testing (UAT) of complex system enhancements prior to being implemented into production
Supervised a staff of 6 to15 data processors whose duties include processing electronic communication media (Swift and Telex) related duties, systems' support, and daily system and account settlements for Wachovia's global locations.
Interacted with unit leaders to exchange feedback and best practices on performance, process risk assessment and quality matters.
Partnered with various internal and external governance units and agencies to ensure the team's compliance with domestic and international legal, regulatory, reporting and processing requirements.
Contributed to controlled spending and loss-management; maintain a high producing ‘cost-sensitive' working environment.
Provided strategic direction for technological, and departmental enhancements; innovative work processes.
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