A proven and courageous leader, Chris Mastrapasqua brings a hands-on, direct leadership approach, values-centered management and dedication to organizational goals and objectives. Mastrapasqua has 19 years of experience spanning the insurance investigation and law enforcement sectors.
Excellent interpersonal relations, creative, responsible and the ability to work in teams or individually, along with a high sense of responsibility, Chris offers vast experience in people skills of all ages and education levels through working as a police officer; more specifically working in areas at the police department such as human resources, training, recruiting and mentoring.
Strong interpersonal and communication skills
Vice President, Program Management January 2003 to CurrentG4S － Raleigh, NC
Manages his current employer's largest revenue-producing clients while managing associates dedicated to clients and their needs.
Account management and operations across North America; and is responsible for delivering consistent growth while driving proactive investigation results.
Responsible for providing strategic direction for client solutions and services as well as collaboration with a network of business leaders to support client efforts to successfully conduct business across all lines by providing integrated solutions.
Work with client executives and program managers to closely monitor the account and evaluate and improve the lines of communication between parties.
Monitor and ensure the delivery of services as communicated and promised while consistently meeting and exceeding monthly revenue goals.
Problem solving using communication, high level of knowledge of the account and the use of technology to ensure total quality service.
Police Officer January 1993 to January 2003Lynchburg Police Department － Lynchburg, VA
Served three years in the personnel and training unit, responsible for recruiting nationally, hiring new police officers (to include an extensive hiring process), facilitating the training and preparing new hires for the role of a law enforcement officer.
Consistently maintained 100% staffing level requirements Responsible for the creating of a standardized Field Training Officer program, including a standard curriculum and evaluation process still currently utilized by the department to date Instructed at the Central Virginia Regional Training Academy on various topics within the 22-week academy and annual officer training.
Also service as guest lecturer at Liberty University during four consecutive semesters Achievements Recipient of the Meritorious Service Award 2000 Continually maintained a minimum of 90% accuracy in firearms qualification Maintained 100% staffing six months running through implementation of the continual Hiring concept Selected by HR Director of the City of Lynchburg to serve on.
Masters of Public Administration : Leadership and Human Resources, May 2002Virginia Polytechnic Institute & State Universit
Bachelors of Science : Criminal Justice Sociology and Psychology, May 1992Radford University
FCLS (Fraud Claims Law Specialist) : December 2011
UNC Executive Leadership Development Program, UNC Kenan : April 2011Flagler Business School
Organizations and Activities
Coaching little league baseball and pop warner football
Member Sigma Chi Fraternity Alumni, 1990 - present
Masters of Public Administration : Leadership and Human Resources , May 2002 Bachelors of Science : Criminal Justice Sociology and Psychology , May 1992 FCLS (Fraud Claims Law Specialist) : December 2011 UNC Executive Leadership Development Program, UNC Kenan : April 2011
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