Vice President of Product Development09/2009 to CurrentTelemetry LabsKennesaw, Georgia
Lead the organization's engineering and support resources ensuring that this company can meet the demands of new business and rapid growth in the telemetry, mobility and workforce management market. Define and manage all Product Development including our proprietary mesh and mobile technology platforms of leading web services, web portal, mobility applications, SaaS managed services, databases, and GIS.
Led company through substantial growth and platform conversions to help build the Internet of Things
Implemented several, new mobility solutions with Apple iPhone\iTouch, Android phone\tablet and Win Mobile
Provided white labeled, hosted, web and telemetry based applications.
Managed data center move including virtualization of production and QA hardware platforms.
Globalize applications for worldwide (US, Bolivia, Mexico and Uganda) application deployment.
Maintain, develop and foster relationships with all current and prospective customers and technology vendors.
Created, implemented and maintained architectural and development standards and support.
Established Customer Support protocol, training programs and Installation Services.
Director of Product Development01/2005 to 08/2009Reflexis Systems, IncKennesaw, Georgia
Led a team of Managers, Programmers, Database Administrators and Systems Analysts. Team included over 60 IT professionals both on-shore and off-shore. Created the product roadmap for our company's mobility (15,000+ devices) and hosted SaaS solutions. Led the PMO for the Atlanta office's activities related to projects for Development, QA, Production Support and Implementation. Managed software development activity associated with new products, custom implementations, and ongoing system growth and maintenance. Responsible for driving significant improvements in resource utilization, cost reductions, project delivery metrics, and performance of existing platforms:
Implemented SDLC methodology, best-practice process, and new forecasting and planning systems used by Project Management Office to deliver on-time and on-budget.
Created technical vision while planning for system growth, application maturity, new client requirements and system renewal.
Increased system stability to allowed Call Center reduction of staff by 37% (from 46 to 29 FTEs). Client-facing roles through all facets of sales cycle, including client presentations, collaborative solution design, management of pilot engagements, and enterprise integrations. Acted as principal resource to sales team for product FAQs, RFPs/RFIs, competitive assessments, and understanding client's business process. Acted as technical sales support and presented to several Fortune 500 companies.
Chief Systems Engineer07/1997 to 01/2005The Home DepotAtlanta, GeorgiaTechnical Team Lead for the Microsoft .NET frameworks team to develop a new desktop shell application controlling all Home Depot store PC access. Managed business unit relationships between the Development Team and the Store Operations Team. Ensured that project deliverables are met and ensure the adoption and success of the project. Managed, coached and mentored application teams. Resolved Home Depot architecture roadblocks for application teams and consulted then to assure certification through internal lifecycle phases. Performed code reviews on sensitive programs. Worked with application teams to tune code, increase stability and performance. Technical Project Lead for all Design Systems activities related to the e-Commerce initiative. Represented interests of the design tools currently used in stores and defined integration with e-Commerce functionality. Managed developers, assigned tasks, tracked project timelines, communicated status to project stakeholders, and coordinated application rollout. Oversaw development of a store application cut the time to change catalog pricing from 6+ weeks to 4 hours. Developed and implemented an application that verified 10+ PC per store had the correct version of software installed. Help Desk Calls were reduced by 47% following the software updates. Designed, developed and implemented an application which alerted developers of fatal errors at the stores by pager, email, or trouble ticket. Led team of developers for the 20-20 Kitchen Design Tool. Developed GUI application for the Electronic Catalog project used to setup SKU numbers to configurable product. Promoted three times in my tenure at The Home Depot.
Project Manager03/1997 to 07/1997Syntellect, IncRoswell, GeorgiaManaged projects for delivering Predictive Dialers from sales agreement signature to customer acceptance. Main point of contact between Syntellect and the customer after the sale. Organized individuals through matrix management. Planned and scheduled hardware production, software programming, hardware delivery and installation. Communicated project timelines and statuses to sales and senior executives. Traveled to customer's sites to set expectations, perform site audits, research specifications and build relationships. Compiled information including telephony, cabling, scripting, application requirements, file formats, host connectivity, reporting and scheduling into a job specification document.
Senior Programmer Analyst08/1994 to 03/1997Medaphis CorpAtlanta, GeorgiaDesigned and implemented strategies to develop electronic interfaces between Hospital Information Systems and proprietary hospital accounts receivable system. Managed consultants to convert five clients from old software to current release using a third-party interface tool in an HL7 format. Maintained, upgraded, and evaluated existing hospital system interfaces. Established transmission and controlled procedures for a daily, automated data exchange. Interacted with end users and clients to analyze and define information requirements.
BBA: Computer Information SystemsGeorgia State UniversityBBA Computer Information Systems Georgia State University
AA: PhysicsDeKalb CollegeAA Physics DeKalb College
Client-facing roles through all facets of sales cycle, including client presentations, collaborative solution design, management of pilot engagements, and enterprise integrations