Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary
Over 20 years of progressive Human Resources experience in hospital, healthcare, and hotel/casino * Multi-site experience * Responsible for planning and directing all aspects of the organization's human resources functions * Provide strategic insight on HR related matters * Build and retain high performance teams by hiring, developing and motivating skilled professionals * Experienced in Labor Relations, Employee Relations, Wage and Hour, EEO, Workers Compensation, Family and Medical Leave Act, and other related labor laws * Execute comprehensive strategies, initiatives, action plans and processes to improve organizational performance 
Core Strengths
  • Employee and labor relations
  • Talent management
  • Employee engagement
  • Learning and development
  • Compensation
  • Recruitment

  • Risk and Safety Management
  • Performance management
  • Leadership coaching
  • Problem Resolution
  • Benefits
  • Superior communication skills 
Professional Experience
11/2015 to 06/2017
  • Collaborated with business leaders to develop and execute organizational strategies by identifying and researching human resources issues; analyzed and recommended strategic thinking and direction
  • Provided support and counsel to managers and the executive team regarding staffing and personnel problems
  • Demonstrated strong leadership qualities and a collaborative approach at all levels with a proven ability to interact and relate well with a diverse group of individuals and personalities
  • Assisted with investigating issues and prepared responses for concerns and complaints. Identified problem areas and recommended solutions to leadership
  • Assisted with conducting Equal Employment Opportunity (EEO), Affirmative Action (AA), and Harassment mediations
  • Participated in ongoing analysis of key data, identified trends; developed, evaluated and implemented new processes based on the analysis
  • Evaluated all reporting functions in order to ensure proper planning for short and long term strategies, including budgeting, staffing, and goal setting
  • Designed and executed the processes for department reorganizations and restructuring. Executed a plan and facilitated the process to completion
  • Partnered with management to improve employee satisfaction and engagement by identifying and responding to supervisor and employee concerns
  • Implemented communication measures to ensure employees were aware of changes in personnel policies/procedures
  • Conducted focus groups, surveys, and town hall meetings and evaluated and applied the data to support decisions
  • Complied with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; partnering with legal counsel, and advising management on appropriate actions
  • Provided management and employee training
  • Recruitment for professional/management level positions, with emphasis on recruitment for hard-to-fill positions
  • Oversaw the planning and execution of HR initiatives for talent acquisition, talent development, and performance management
  • Design healthcare plans, retirement plans, and other employee benefits to attract and retain employees
  • Worked with management to ensure best practices for worker's compensation, safety training, health and wellness programs
  • Conducted the interactive process regarding Americans with Disabilities Act (ADA) accommodation requests
11/2003 to 11/2015
DIRECTOR OF HUMAN RESOURCES Churchill Downs Inc. Slidell, LA,
  • Provided guidance on all employment issues and decisions, including recruitment and selection, problem resolution, coaching, corrective action, and termination
  • Acted as an internal consultant to management in regards to human resources and employment law
  • Ensured that all employment related documents were in compliance with employment regulations and guidelines as dictated by federal, state and local laws
  • Developed and conducted new employee orientation and management training to include, but not limited to, employment law, supervisory skills, recruiting, interviewing techniques and workplace harassment
  • Recruitment for all positions company-wide
  • Spearheaded several committees to include Salary and Benefits, Employee Recognition, and Retention and Recruitment committee
  • Administered FMLA, COBRA, Workers Compensation, and other benefit coverages
  • Re-designed 403b retirement program and transitioned to new broker
  • Provided communication to staff and leadership regarding benefits of new program
  • Implemented and maintained Affirmative Action plan
  • Updated and administered compensation plans to reflect competing wages
  • Conducted surveys concerning employment trends to ensure the organization's competitiveness
04/2002 to 11/2003
Commercial Account Representative Six Flags, Inc. Eureka, MO,
11/2000 to 03/2002
Human Resources Supervisor Six Flags, Inc. Bowie, MD,
07/1998 to 10/2000
Human Resources Supervisor Performance Team Avenel, NJ,
03/1996 to 08/1998
Human Resources Representative Dean Health Fort Atkinson, WI,
04/1994 to 03/1996
Guest Services Representative MGM Grand Hotel And Casino City, STATE,
10/1993 to 04/1994
Recruitment Center Representative MGM Grand Hotel And Casino City, STATE,


Regulatory Compliance * Management Coaching * Human Resource Management * Performance Management * Employment Law  * Employee Handbook Development * New Employee Orientation * Policy and Procedure Development * Exit Interviews * Unemployment Claims/Hearings

Expected in
Bachelor of Science: Business Management
Dual Majors:
Business Management
Industrial Relations and Personnel
Six Sigma Green Belt Certificate    May 2016
Lean Six Sigma White Belt             November 2014
Dale Carnegie Certificate               June 2006
     (Effective Communications and Human Relations 12-week course)                                    

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  • Commercial Account Representative
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  • Bachelor of Science

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