Account Management and Customer Success leader with demonstrated ability to evaluate analytically, develop solutions, implement change, and drive execution to deliver results. Outstanding record building and developing passionate teams. Committed to company success with a willingness to be flexible and tackle any challenge.
Program and Team Development:
Member of the Executive Leadership team, responsible for creation and execution of the Client Services strategy. Client Services owns driving revenue which is a direct result of customer success in our model. Work closely with all other departments and ensure that the efforts of all tie together driving what is best for the business.
Leader of the Client Services team focused on customer satisfaction and success through training and coaching customers.
Leader of the new Account Management team.
Acquisition of new accounts and growth of those customers.
Full cycle agency recruitment of professional in the medical device industry. Business development of new clients and job orders, recruitment of candidates to fill jobs, and management of the interview and hiring process in a 100% commission environment.
Scientific research in the field of Orthopedics focused on cartilage damage and repair.
Graduated with Honors in Cell Biology and Molecular Genetics
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