Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
04/2014 to 02/2016 Vice President Managing Director Bickford Senior Living | , ,
  • Selected by the COO to designed new centralized business support department of 50 direct and over 500 matrixed staff who were responsible for providing core business services efficiently and effectively to the enterprise.
  • Collaborated with other operations leaders to coordinate, prioritize, implement, and evaluate the Society's strategic program of work.
  • Significantly increased ability to track 10,000 annual contracts by implementing online contracts tool and repository for the enterprise.
  • Reduced average signature time by 80% by implementing eSignature.
  • Negotiated marketing agency contracts with 10% reduction in fees.
  • Established learning and development plan for all administrative staff.
  • Made improvements to cash handling and temp request processes for field staff.
  • American Cancer Society | , Business Operations.
01/2008 to 04/2014 | , ,
  • As a senior leader in Corporate Communications, led strategic planning process and worked with functional leaders to translate strategies to operational plans, monitor and measure results.
  • Managed a team of 8 direct reports.
  • Identified and realized $2M in savings during the consolidation of 13 separate communications departments with over 200 staff during an enterprise-wide transformation.
  • Led the department org design process with newly defined roles, responsibilities and processes to support comprehensive internal and external efforts.
  • Determined optimal resource allocation annually for $32 M budget including insource vs outsource mix and staffing levels.
  • Negotiated favorable terms and managed contracts for agencies, media collaborations, multimedia studio vendors and freelancers.
  • Significantly increased efficiency of marketing and communications efforts by moving organization to a digital asset management system for all marketing and communications materials.
  • Managed all operations (budgets, legal clearances, talent issues, contracts, product development) for initiative to reinvent the organization's 100-year-old image, re-branding the ACS as "The Official Sponsor of Birthdays." The award winning campaign highlights included: driving the highest level of unaided brand awareness to date, contributing to a 10% increase in knowledge about ACS, creating a social media community of +1.2 million followers, and developing a Blogger Advisory Council that generated 50 million media impressions.
09/2006 to 01/2008 Director Cbiz, Inc. | , ,
  • Responsible for development of department budget plans, resource allocation and operational metrics.
  • Primary contact for department head to provide updates on operations, financial forecasts, business development proposals, and integration projects.
  • Managed RFPs, contract negotiations and vendor performance.
  • Managed team of 6 business and administrative staff.
  • Increased efficiency in the enterprise contract process by working with legal to create additional standard contract templates focused on marketing and communications outsourcing needs.
  • Selected by COO to serve on workgroup to relocate office from Emory area to downtown Atlanta.
  • Named project lead for exterior building sign project, interior environmental branding initiative and build-out of television studio.
  • Identified and realized $2M in annual savings by evaluating commercial print procurement for enterprise, reducing number of vendors and standardizing job types.
  • Provided accurate forecasts for monthly and annual expenditures, allowing for the reallocation of resources with shifting priorities.
07/2002 to 09/2006 Manager 9Round Fitness | , ,
  • Responsible for extensive administrative and business support to the national vice president of Corporate Communications including scheduling, meeting coordination, and general correspondence.
  • Provided leadership and direction to administrative staff of 4.
  • Created greater accountability in department budgeting by allocating budget for each of the 5 teams.
  • Established department contract and invoice payment tracking system.
  • Selected to participate in workgroup to evaluate and improve national home office contract process.
  • Provided cost-analysis and recommendations for New York media relations office closure.
Expected in 2007 MBA | International Business Georgia State University, , GPA:
International Business
Expected in 1987 BA | Economics Agnes Scott College, , GPA:
Expected in 2011 Lean Six Sigma Yellow Belt | Riverwood Associates | 2012 The Power of Adaptive Leadership | Georgia State University | 2012 American Cancer Society Leadership Development Program | , , GPA:
administrative, asset management, agency, branding, Budget Development, budgeting, budgets, budget, business development, Business Operations, Cancer, cash handling, contract negotiations, contracts, Corporate Communications, cost-analysis, Council, direction, driving, financial forecasts, functional, home office, image, Leadership, Leadership Development, legal, marketing, marketing and communications, materials, media relations, office, multimedia, enterprise, design process, processes, Process Improvement, procurement, product development, project lead, Project Leadership, proposals, scheduling, Six Sigma, staffing, strategic, Strategic Planning, television

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School Attended

  • Georgia State University
  • Agnes Scott College

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  • MBA
  • BA
  • Lean Six Sigma Yellow Belt | Riverwood Associates | 2012 The Power of Adaptive Leadership | Georgia State University | 2012 American Cancer Society Leadership Development Program

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