Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Accomplished Executive with demonstrated ability to deliver mission-critical results. Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. [Job Title] driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Experienced senior manager in all aspects of Operations and Financial Management of a Digital and Print Marketing Agency. Includes client interface and presentations, staffing and human resources, digital process and workflow, facilities management, vendor management, budgeting, scheduling and profit management, plus equipment procurement, training and inventory management. Strong follow-through, multi-tasker and Excel expert.
Business operations organization
Client account management
Initiated [project] which resulted in [positive outcome].
Spearheaded new [program] program which increased retention.
Handled all functions related to [program].
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Ryan PartnershipAugust 2006 to July 2014Vice President, General Manager Chicago, IL
SolutionSet Haggin Marketing, Inc., Chicago, IL Full-service marketing agency Vice President, General Manager
Cultivated excellent relationships with existing customers and new prospects. Expanded responsibilities accordingly during eight years as digital and online technology expanded, and sales grew from $2 Million to over $20 Million with internal staff increasing from 15 to well over 100.
Built one-on-one relationships with senior level executives, managers and employees that fostered and fortified a cohesive and efficient culture within the Agency.
Structured and implemented programs and policies in the areas of training, compensation structures and new-employee orientation.
Managed the Chicago office facilities and services that included administrative staff, building services, IT interface, HR support, office equipment, space planning and build-outs.
Designed efficient workflows for digital production and that insured all schedules and quality standards were met or exceeded.
Conducted detailed financial reviews of agency accounts. Created all estimates/SOWs, budgets and invoices. Insured SOX compliance and improved targeted gross margins.
Slashed outside costs by 20% while ensuring the continuation and enhancement of services by negotiating all vendor rates, scheduling activities and approving invoices.
Spearheaded process improvement to reduce expenses, improve the Agency product and enhance the employee experience.
Smurfit-StoneSeptember 2004 to July 2006Photography Director Westmont, IL
Start up and management of the newly created i2i Photography Studio.
Managed client relationships, insured creative and financial expectations were met. Grew sales from $100,000 to $2,000,000 in the first year.
Established measurements, tracked performance and created team objectives to insure maximum profitability utilizing large freelance pool of talent.
Created style guides by client to insure that the photography studio consistently exceeded clients' creative expectations.
Developed online digital workflow between our three offices in Westmont, IL, Bentonville, AR and Hong Kong offices that maximized efficiencies and reduced production cycle times.
AmbrosiMay 1992 to November 2003Sr. Vice President, Photography and Digital Imaging Chicago, IL
Directly hired, trained, mentored and led a team of 100+ photo studio employees.
Transitioned agency from traditional to 100% digital photo equipment and processes.
Supervised the start-up and management of remote photo offices in Los Angeles, Detroit and Miami including site selection, build out, staffing, equipment acquisition and performance management.
Oversaw the review, hire, negotiations and external talent selection for all on-figure/fashion photo shoots both in studio as well as locations including New York, Miami and Los Angeles.
Lead contact and negotiator for all national and local modeling agencies.
Maintained an agency database of freelance photographers, assistants, photo stylists, hair/make-up artists, and set-designers to augment internal staff during holiday expansions.
Eleven-year span of responsibilities grew with our expansion from $3 million to over $25 million sales levels.
Maintained and promoted creative excellence including awards from the Retail Advertising Marketing Association and Catalog Age.
Rochester Institute of TechnologyBS: PhotographyRochester, NY, USUniversity - BS in Photography, Rochester Institute of Technology, Rochester, NY Vendor Training - Kodak, Apple, Adobe and Workamajig
Photo Marketing Association
Experienced senior manager in all aspects of Operations and Financial Management of a Digital and Print Marketing Agency. Includes client interface and presentations, staffing and human resources, digital process and workflow, facilities management, vendor management, budgeting, scheduling and profit management, plus equipment procurement, training and inventory management