Organized and detail-oriented Vice President with 21 years of experience in Corporate Trust and Finance. Skilled defining financial capabilities through effective , volume, operational functions and processes. Proven success in designing and implementing optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer satisfaction.
|
|
· Client Service Manager responsible for a large number of portfolio Corporate Trust Accounts/Clients serving as the primary account representative for the overall client relationship within each assigned portfolio
· Managing the overall service and relationships of clients, including the day to day administration of accounts, negotiation of new appointments, coordination of services, and monitoring contractual obligations
· Responsible for addressing client issues proactively and efficiently, servicing of client's inquiries, investigating and escalating all client issues
· Monitoring and administering of client service issues including service level agreements, governing document guidelines and/ or indenture guidelines, processing activities, overdrafts, and reconciling cash balances
· Administering debt issuances including various complex financing structures and services related to assigned Corporate Trust products
· Executing monetary transactions, such as securities trades, and processing of semiannual and monthly principal/interest payments
· Managing the relationships of specific assigned products with the portfolio managers, underwriters, issuers, rating agencies, accountants, investors, insurers, default administrators, and clearing system agencies
· Reporting and other activities including specialized client reporting, interfacing with compliance, audit, risk, and legal, as well as assisting with and responding to audit requests
· Overseeing compliance regulations for each assigned portfolio, conforming with all audit recommendations, and maintaining acceptable audit ratings
· Maintaining standard operating procedures for various operation processes within department guidelines
·
· Executed all Trustee Duties including account set ups, disbursement of funds for multiple payment distributions, and compliance issues as they arise
· Reviewed legal and financial documents with internal/ external counsel as needed on any new / existing Corporate Trust Deal Closings
· Provided strong customer service by responding quickly to client requests, offering solutions to client needs, and developing client relationships
· Ensured deal information set up on all operating systems i.e. Ticklers, Account portfolio set ups, Billing, Compliance documentation, KYC's
· Timely processed all cash and trade settlement transactions accurately
· Coordinated with Operations area the processing of all Corporate Actions, DWACS, FRACS, security transfers
· Participated in weekly Client Service meetings with Senior Management
· Presented to Senior Management quarterly Client Service Reviews from Clients detailing feedback and suggestions for improvement
· Assisted Team in daily operations and provide back up support during absences
· Part of the JPMorgan Chase Bank NA - The Bank of New York Corporate Trust Asset Conversion
· Assisted the Department Manager with monitoring a $11.5 Billion Whole Loan Repo Funding Program offered by Client to Mortgage Originators
· Overseen the daily operational functions and inquiries of the UBS facility, including identifying and resolving any issues as they arise
· Managed, evaluated, and resolved issues for staff of 16 employees and consultants, thus facilitating a smooth work flow
· Reviewed and updated short term loans including original notes, mortgages/deeds, and various legal documentation
· Maintained and accurately updated daily Return Note Log Access Database, including reshipping all original notes returned to Investors
· Assisted in Department Wide Audit, resulting in a rating of “A”
· Accurately processed Buys/Sells of State/Local Government Securities and Guaranteed Investment Contracts
· Utilized strong communication skill, handling complaints, inquiries, discrepancies, and special requests
· Reconciled daily all DDA Accounts, Global Plus Accounts, Titan Accounts, AM Trust Accounts
· Involved in Department migration to Texas, assisting with the training and development of new staff in Dallas, Texas
· Processed by phone, wires, on-line, and fax Mutual Fund and Non-Mutual fund purchases and redemptions
· Accurately paid out Mutual Fund Sweep Fees , Vista Fees, Offshore Fees, and 12B-1 Fees on Monthly basis
· Prepared Revenue Mutual Fund and Chase Vista Reports for Chase Monthly Revenue Book on-line
· Opened, Closed, Updated, and Reconciled Mutual Funds and Chase Vista accounts daily
· Updated Dreyfus Lion Sub Accounting System year end processing
· Involved with Department-wide conversion of all Mutual and Non-Mutual Fund Accounts transfers from Dreyfus Lion Sub Account Customer System, Lotus Notes Chase Vista Investment System, and CMFS Investrack System to new Global Plus System
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
School Attended
Job Titles Held:
Degrees