Organized and detail-oriented Vice President with 21 years of experience in Corporate Trust and Finance. Skilled defining financial capabilities through effective , volume, operational functions and processes. Proven success in designing and implementing optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer satisfaction.
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· Client Service Manager responsible for a large number of portfolio Corporate Trust Accounts/Clients serving as the primary account representative for the overall client relationship within each assigned portfolio
· Managing the overall service and relationships of clients, including the day to day administration of accounts, negotiation of new appointments, coordination of services, and monitoring contractual obligations
· Responsible for addressing client issues proactively and efficiently, servicing of client's inquiries, investigating and escalating all client issues
· Monitoring and administering of client service issues including service level agreements, governing document guidelines and/ or indenture guidelines, processing activities, overdrafts, and reconciling cash balances
· Administering debt issuances including various complex financing structures and services related to assigned Corporate Trust products
· Executing monetary transactions, such as securities trades, and processing of semiannual and monthly principal/interest payments
· Managing the relationships of specific assigned products with the portfolio managers, underwriters, issuers, rating agencies, accountants, investors, insurers, default administrators, and clearing system agencies
· Reporting and other activities including specialized client reporting, interfacing with compliance, audit, risk, and legal, as well as assisting with and responding to audit requests
· Overseeing compliance regulations for each assigned portfolio, conforming with all audit recommendations, and maintaining acceptable audit ratings
· Maintaining standard operating procedures for various operation processes within department guidelines
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· Executed all Trustee Duties including account set ups, disbursement of funds for multiple payment distributions, and compliance issues as they arise
· Reviewed legal and financial documents with internal/ external counsel as needed on any new / existing Corporate Trust Deal Closings
· Provided strong customer service by responding quickly to client requests, offering solutions to client needs, and developing client relationships
· Ensured deal information set up on all operating systems i.e. Ticklers, Account portfolio set ups, Billing, Compliance documentation, KYC's
· Timely processed all cash and trade settlement transactions accurately
· Coordinated with Operations area the processing of all Corporate Actions, DWACS, FRACS, security transfers
· Participated in weekly Client Service meetings with Senior Management
· Presented to Senior Management quarterly Client Service Reviews from Clients detailing feedback and suggestions for improvement
· Assisted Team in daily operations and provide back up support during absences
· Part of the JPMorgan Chase Bank NA - The Bank of New York Corporate Trust Asset Conversion
· Assisted the Department Manager with monitoring a $11.5 Billion Whole Loan Repo Funding Program offered by Client to Mortgage Originators
· Overseen the daily operational functions and inquiries of the UBS facility, including identifying and resolving any issues as they arise
· Managed, evaluated, and resolved issues for staff of 16 employees and consultants, thus facilitating a smooth work flow
· Reviewed and updated short term loans including original notes, mortgages/deeds, and various legal documentation
· Maintained and accurately updated daily Return Note Log Access Database, including reshipping all original notes returned to Investors
· Assisted in Department Wide Audit, resulting in a rating of “A”
· Accurately processed Buys/Sells of State/Local Government Securities and Guaranteed Investment Contracts
· Utilized strong communication skill, handling complaints, inquiries, discrepancies, and special requests
· Reconciled daily all DDA Accounts, Global Plus Accounts, Titan Accounts, AM Trust Accounts
· Involved in Department migration to Texas, assisting with the training and development of new staff in Dallas, Texas
· Processed by phone, wires, on-line, and fax Mutual Fund and Non-Mutual fund purchases and redemptions
· Accurately paid out Mutual Fund Sweep Fees , Vista Fees, Offshore Fees, and 12B-1 Fees on Monthly basis
· Prepared Revenue Mutual Fund and Chase Vista Reports for Chase Monthly Revenue Book on-line
· Opened, Closed, Updated, and Reconciled Mutual Funds and Chase Vista accounts daily
· Updated Dreyfus Lion Sub Accounting System year end processing
· Involved with Department-wide conversion of all Mutual and Non-Mutual Fund Accounts transfers from Dreyfus Lion Sub Account Customer System, Lotus Notes Chase Vista Investment System, and CMFS Investrack System to new Global Plus System
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