Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Results-focused IT professional with strength in Project, Process and Product Management. Proactive leader with extensive experience in managing and delivering high values projects. Highly adapting to changing business needs and requirements. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Cost control and tracking
  • Process improvement
  • Operational improvement
  • Project organization
Vice , 05/2012 to Current
Infosys LtdMalvern, PA,
  • Collaborated with various teams within the enterprise technology division to identify operational challenges and plan corrective actions. Implemented a strategic performance framework to build a matrix of scores to focus on BAU reduction and elimination of high risky manual interventions through automation.
  • Reduced business risks by collaborating with Autosys Engineering team to manage migration and adoption of a new and centralized entitlements model. This effort required analysis and cutover of ~2.1 million entitlements firmwide.
  • Built a Qlikview tool to capture, report and drive payment applications entitlement management. This effort enabled the division to strategically view accesses across groups and aided in removal of unwanted accesses to enhance firm's compliance towards identify and access management.
  • Developed a process to address support deficiencies, promote automation and keeping operations scalable for future expansion. Created dashboard in Atlassian JIRA for teams to visualize backlogs in dev asks, enabled a workflow for jira management and timely closure of critical asks.
  • Developed a tactical tool using the GS proprietary webui tool kit, to provide visibility on new opportunities by highlighting all legacy products in the system. This engine creation enabled identification of high risky and replaceable products to minimize firm risk and maintenance cost.
  • Collaborated with data center operations team to create a plan for migration, lift-and-shift and re-stack of devices across fields within datacenter. The effort required detailed planning with regard to timing, placement and location of various devices. An initiative triggered as a result of cloud adoption and legacy product elimination.
Technology Lead, 05/2007 to 04/2012
Baptist HealthPerryville, AR,
  • Used well-organized processes and coordinated the joint-venture conversion project between Citi-Morgan Stanley Smith Barney. Used methodologies to efficiently manage project needs. Managed core applications within capital markets, established processes of data file migration to production parallel environments and engaged dev teams to implement prod fixes for 2X - 4X files growth processing.
  • Identified, addressed and resolved production issues for Ingram Micro NA operations. Performed logistical and resource planning, and mentored project personnel and resources to meet critical customer demands.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes for Kodak-Carestream project for lights-on-support, small and medium enhancement projects. Devised a plan for creating war rooms and resource distribution by performing extensive issue analysis.
Information Associate, 07/2006 to 04/2007
Electronic Data SystemsCity, STATE,
  • As part of a 3 member team, received transition from 7-Eleven dev team in Plano to build a global support team. The effort required drafting a transition and execution plan to separate development and support effort. Achieved the transition in 6 weeks, and created a team in Chennai, India to provide round-the-clock support.
  • Transitioned core and critical application support with least disruption to business and store operations.
  • Worked closely with dev team to deliver project requirements, develop solutions and meet deadlines. The transition reduced costs by 35%, and was adopted as the successful primary support model.
  • Analyzed existing processes and implemented new techniques to improve store records retrieval process.
soft, 09/2004 to 07/2006
AccentureCity, STATE,
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications for United Health Care.
  • Identified issues in software processes and implemented optimization techniques resulting in 15% productivity increase across the project within the first 6 months.
  • Identified dead and repeat code in various modules and program components to reduce execution time by ~3-4 hours across 250 programs.
  • Was responsible for release management and code retrofit across 7 teams.
  • Liaised with QA testers to perform end-to-end unit testing and production parallel testing.
  • Converted design documents to programmer readable format to enable reduction in coding effort.
Education and Training
MBA: Business Administration, Expected in 08/2021
University of Utah - Salt Lake City, UT
Master of Science: Computer Applications, Expected in 06/2004
University of Madras - Chennai, India,
Bachelor of Science: Mathematics, Expected in 06/2001
University of Madras - Chennai, India,
  • Project Management Professional (PMP)
  • Six Sigma Green Belt Certified
  • ITIL Intermediate Certified

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