Skilled receptionist committed to addressing customer concerns with speed, accuracy and professionalism. I also maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Assisted customers by phone, including scheduling appointments and treatments.Processed client payments, sent invoices and sent appointment reminders . Updated and input client information using a software program. Assisted Veterinarian with patients and medication.
Took necessary steps to meet customer needs and effectively resolve food or service issues.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Mastered Point of Sale (POS) computer system for automated order taking.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Took initiative to find extra tasks when scheduled duties were completed.
Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Prepared items according to written or verbal orders, working on several different orders simultaneously.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.
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