Verifier Resume Example Coverage One Insurance

VERIFIER

Career Overview

Pharmacy Technician and Customer service agent with strong passion for medicine. Over 5 years of computer experience with knowledge of Medical Terminology, Pharmacology law and basic elements of compounding. Known as a leader and team player able to maintain professional standards with excellent ability to motivate, and positively influence other employees. Eager to learn hard worker seeking Career where learning and growth is an integral part

Skills

Knowledge of customer service principles and practices, Organizational Skills, Proper phone etiquette, Detail-Oriented, Effective listening skills, Demonstrated proficiency in typing and grammar, Ability to work independently, Attention to detail, Prioritize and perform several tasks together without losing concentration, Adaptability, Checking prescriptions for accuracy, Continual Learning, Customer service and hospitality, Displaying a positive outlook, Maintaining a professional demeanor, Great organizational and interpersonal skills, Dependability, Great time and stress management, Conversant with identifying and analyzing problems and finding solutions, Flexibility in managing schedules, Excellent typing and computer usage skills including Excel, PowerPoint, Internet and Email, Working knowledge of the procedures and standards used in labeling and dispensing medication, Proven ability to follow written instructions and specific directions.

Work Experience

09/2015 to Current

VerifierCoverage One Insurance - Plantation, FL

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Advise customers of necessary actions and strategies for debt repayment Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service orders, using computers.
Compile, sort and verify the accuracy of data before it is entered.
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Compare data with source documents, or re-enter data in verification format to detect errors.
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Store completed documents in appropriate locations.
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Locate and correct data entry errors, or report them to supervisors.
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Enter data, create reports and validate individual and cross-patient information.
Communicate with patients about co-pays, benefits, coverage, and care authorization.
Study patients' scanned requisition record and input all information relating to insurance coverage.
Identify important patient and demographic information that are missing and inform client about them to avoid claim processing issues with the insurer.
Ensure timely processing of benefit information and seek assistance from management when necessary.
Responsible for reviewing patients' case and insurance coverage information to personalize the call contents to the patient.

04/2014 to 08/2015

Pharmacy TechnicianRx Pro Pharmacy - Hallandale Beach, FL

Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protects patients and employees by adhering to infection-control policies and protocols.
Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintains records by recording and filing physicians' orders and prescriptions.
Ensures medication availability by delivering medications to patients and departments.
Contributes to team effort by accomplishing related results as needed.
Maintain proper storage and security conditions for drugs.
Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Retrieve, count and measure drugs, cap and uncap vials and bottles Assisted in weighing, and recording chemicals included in a formula and then combine those chemicals into the appropriate dosage and form as requested by the prescription, under the supervision of the Pharmacist Maintain inventory levels, pull outdated/recalled merchandise Cleaning and Sanitation Perform other duties as assigned.

02/2013 to 03/2014

Customer Service representativeTele performance Microsoft - Boca Raton, FL

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Advise customers of necessary actions and strategies for debt repayment Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Complete contract forms, prepare change of address records, or issue service orders, using computers.

02/1753

Technical support agent

Deliver service and support to end-users using and operating automated call distribution phone software.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity and hardware/software problems.
Identify and escalate priority issues per Client specifications.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates Follow standard processes and procedures.

Educational Background

2015

Associate: ArtBroward College - Coconut Creek, FLArt

2014

Pharmacy Technician DiplomaFortis Institute - Ft Lauderdale, FL

2011

High school DiplomaDeerfield Beach High School - Deerfield Beach, FL

Resume Overview

Companies Worked For:

Coverage One Insurance
Rx Pro Pharmacy
Tele performance Microsoft

School Attended

Broward College
Fortis Institute
Deerfield Beach High School

Job Titles Held:

Verifier
Pharmacy Technician
Customer Service representative
Technical support agent

Degrees

Associate : Art
Pharmacy Technician Diploma
High school Diploma

Verifier Resume Example

Resume Score: 90%

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